[Hiring] Cloud Concierge Technical Analyst @Modus21

Role Description

The role will support the Cloud Engineering, Transition, and Modernization Support Services (CETM) effort for Naval Information Warfare Center Atlantic (NIWC Atlantic) in support of the Marine Corps Application and Hosting Services (MCAHS) Integrated Product Team (IPT) and the Program Management Office (PMO). The Cloud Concierge Technical Analyst will serve as a dedicated liaison guiding application owners step-by-step through the complexities of cloud onboarding, architecture requirements, and migration lifecycles.

• Serve as a primary point of contact for application owners migrating systems to the cloud
• Conduct technical discovery sessions to translate client operational needs into actionable engineering requirements and provide guidance on cloud cost management, sizing recommendations, and budget accountability
• Support identification and planning for Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS) cloud enterprise systems in IL2/IL4/IL5/IL6 environments to maximize effectiveness of deployed capabilities
• Manage project expectations, mitigate roadblocks, and coordinate across teams to include engineering, security, and operations to resolve issues
• Answer phone calls, emails, and online chat requests regarding services, billing, account management, and technical support
• Coordinate and facilitate core agile ceremonies to maintain team alignment and minimize impacts to customer support
• Coordinate with technical teams to resolve critical incidents impacting customer data availability and access
• Assist in development of Standard Operating Procedures (SOPs) and process workflow diagrams and identify opportunities for automation

Qualifications

• Bachelor’s Degree in a business or technical field
• 3+ years experience in business analysis, systems analysis, and/or financial analysis, preferably in a government or enterprise IT environment
• Required Security+ Certification, or ability to obtain
• Basic understanding of IT infrastructure including servers, networks, storage systems, and cloud computing concepts
• Clear and concise verbal and written communication to explain technical concepts to non-technical customers
• Ability to accurately record customer information, track issues, and maintain detailed documentation
• Ability to use logical reasoning, critical thinking and analysis to identify possible solutions to complex problems
• Strong written and oral communication skills
• Strong interpersonal skills and customer service skills
• Ability to learn, understand, and apply new technologies
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Ability to work in a self-guided manner and excellent organizational skills
• Must be a US citizen and hold or be able to obtain a Department of Defense (DoD) SECRET Security Clearance