[Hiring] Clinician Technical Operations Support Specialist @Array Behavioral Care

Role Description

The Clinician Technical Operations Support Specialist serves as the primary point of contact for clinicians seeking technical and operational assistance while delivering care through Array's OnDemand service model. This position provides responsive support for system access, authentication, connectivity, clinical applications, and other technology-related issues that impact clinician readiness, productivity, and patient care.

• Blend hands-on technical support with clinician-facing operations coordination.
• Triage and resolve routine issues, coordinate escalations, and support clinicians in maintaining access to required systems and applications.
• Serve as a subject matter expert for clinician-facing technology workflows.
• Maintain accurate support resources and identify recurring issues that may require broader process or system improvements.
• Partner closely with Access Center leadership, Clinical Training, Information Technology, Technical Support, Implementation, Client Success, and external partners.

Qualifications

• An associate or bachelor’s degree in healthcare administration, information systems, business administration, operations management, or a related field; or a combination of relevant experience and education.
• 3-5 years proven experience in healthcare operations, technical operations, service delivery, IT support or a related field.
• Experience working with cross-functional teams in a fast-paced operational environment.
• Demonstrated experience troubleshooting technology issues and managing operational escalations.
• Strong analytical, organizational, and problem-solving abilities.
• Experience with ticketing systems, incident management processes, and support workflows.
• Ability to independently manage multiple requests, assess urgency and impact, coordinate across teams, and follow issues through resolution.
• Excellent written and verbal communication skills.

Requirements

• Experience supporting clinicians, providers, or healthcare service delivery operations.
• Familiarity with electronic health record platforms such as Epic, Oracle Health/Cerner, MEDITECH, or similar systems.
• Experience working with Citrix environments and remote access technologies.
• Knowledge of healthcare technology workflows and operational support models.
• Experience using reporting tools, ticketing systems, or support dashboards.
• Project management, Lean, or process improvement experience.

Benefits

• The pay range for this role is $75,000 - $92,000 per year.
• Medical, dental, and vision insurance, employer paid life & long-term disability insurance, additional voluntary benefits include short-term disability, voluntary employee, spousal and child life insurance, accident, critical illness, hospital, or confinement insurance and flexible spending accounts (FSA) and health savings account (HSA) contributions.
• 15 days of accrued PTO annually, plus 8 paid holidays and 3 floating holidays.
• 401k.

Company Description

Array Behavioral Care is the nation's leading virtual psychiatry and therapy practice. As the leading mental health provider, Array is on a mission to transform access to quality, timely behavioral health care through innovative telepsychiatry solutions and services that span the entire care continuum, from the hospital to the home.

• Array partners with an extensive network of hospitals, health systems, community healthcare organizations, and payors to improve access and deliver the highest quality of care to patients.