[Hiring] Clinical Supply Chain Site Lead @AMER

Role Description

The Clinical Supply Chain Site Lead serves as the primary operational liaison between clinical trial sites, suppliers, distribution partners, and internal stakeholders for late-stage and Phase III studies. The role owns site-level supply chain communication and escalations, leads the resolution of operational issues such as:

• Delayed shipments
• Temperature excursions
• Chain-of-custody discrepancies
• Product receipt issues
• Dose scheduling impacts

The role also drives root-cause analysis, corrective actions, and continuous improvement to support uninterrupted patient treatment.

Qualifications

• Bachelor’s degree in Supply Chain Management, Business, Life Sciences, or a related field required; equivalent combination of education and relevant experience will be considered.
• Minimum of 5 years of experience in pharmaceutical, biotechnology, clinical research, or healthcare supply chain operations.
• Minimum of 3 years of experience managing clinical supply chain activities required, preferably supporting global clinical trials and late-stage development programs.
• Demonstrated knowledge of clinical supply chain processes, including forecasting, inventory management, manufacturing, distribution, and site support.
• Strong understanding of applicable regulatory requirements, Good Manufacturing Practices (GMP), Good Distribution Practices (GDP), and global supply chain compliance standards.
• Proven ability to manage multiple priorities in a fast-paced environment while maintaining high levels of accuracy and attention to detail.
• Excellent organizational, project management, and problem-solving skills with the ability to proactively identify risks and implement solutions.
• Strong verbal and written communication skills with the ability to effectively engage clinical sites, suppliers, and cross-functional stakeholders.
• Experience leading cross-functional issue resolution efforts and managing escalations to support uninterrupted patient treatment and study execution.
• Proficiency with supply chain planning systems, enterprise resource planning (ERP) platforms, clinical trial management tools, Smartsheet and Microsoft Office applications.
• Demonstrated ability to analyze data, identify trends, and develop actionable recommendations to improve operational performance and site experience.
• Experience working with global suppliers, logistics providers, contract manufacturing organizations (CMOs), and clinical trial sites is preferred.

Requirements

• Serve as the primary clinical supply chain contact and escalation lead for late-stage and Phase III clinical trial sites.
• Manage site-level communications on investigational product deliveries, shipment status, dose scheduling, product receipt, and supply continuity.
• Coordinate cross-functional resolution with Quality, Clinical Operations, Logistics, Manufacturing, and external partners.
• Lead issue management with clinical sites: assess root causes, implement corrective actions, and partner with Logistics.
• Collect, trend, and assess site feedback, satisfaction concerns, and recurring operational issues.
• Present site feedback, operational performance metrics, escalations, risks, mitigation plans, and lessons learned to study teams and leadership.
• Identify and implement process improvements that improve supply reliability, service levels, cost-effectiveness, and site satisfaction.
• Ensure supply chain activities comply with applicable regulations, GMP, GDP, company policies, and study-specific requirements.

Benefits

• Commitment to excellence: Take pride in your work and consistently strive for excellence in everything you do.
• Results-oriented: Driven to achieve goals and objectives, with a strong focus on delivering measurable results.
• Creativity and innovation: Possess a willingness to think outside the box and come up with unique and creative solutions to challenges.
• Strong communication skills: Able to communicate effectively with colleagues and stakeholders at all levels, using clear and concise language.
• Collaboration: Work effectively as part of a team, actively sharing knowledge and expertise to achieve common goals.
• Resilience: Demonstrate the ability to bounce back from setbacks and persevere in the face of challenges.
• Inclusive mindset: Demonstrate an understanding and appreciation for diversity, and actively work to create an inclusive environment.
• Adaptability: Comfortable working in a dynamic environment, able to adjust to changing priorities, and willing to take on new challenges.
• Ethical behavior: Act with integrity and demonstrate a commitment to ethical behavior in all interactions.
• Continuous learning: Show a commitment to ongoing learning and professional development.