[Hiring] Clinical Services Coordinator @Blackbird Health

Role Description

The Clinical Services Coordinator supports the Clinical departments (such as Medical Services, Behavioral Services, Specialty Services) by:

• Supporting the clinical practice
• Assisting with clinical reporting
• Helping with operational workflows
• Program coordination

This role ensures the Leadership team has accurate, timely data and operational support to maintain care standards, optimize provider productivity, and prepare for continued growth and accreditation. This is a highly data-driven, detail-oriented, execution-focused role responsible for maintaining critical operational systems and recurring processes across the provider lifecycle.

Key Responsibilities

• Reporting & Data Support
  • Run recurring and ad hoc provider performance reports (caseload, productivity, cancellations, reschedules, measurement-based care completion, referral conversion, etc.)
  • If needed, update provider- and team-level statistics by defined deadlines
  • Ensure the weekly Provider Dashboard is updated
• Provider Operations & Scheduling Coordination
  • Manage provider time off workflows
  • Open/freeze schedules in Athena
  • Notify Care Navigation
  • Pull patient rescheduling lists
  • Update PTO tracker
  • Track schedules weekly for utilization trends
  • Coordinate schedule blocking for team trainings
  • Track cancellations and reschedule success rates
  • Maintain forward-facing schedule hygiene processes
  • Assist in managing overdue psychiatric re-evaluations and proactive scheduling reviews
• Clinical Practice Compliance & Quality Oversight Support
  • Track completion of required assessments (GAD-7, PHQ-9, Vanderbilt, etc.)
  • Coordinate weekly “missing slips” follow-up reporting by provider
  • Support clinical practice needs, including managing meetings, peer review audit tracking and documentation, and other compliance needs
  • Maintain provider roster updates (adds/terms)
  • Track training completion and compliance metrics
  • Support medical policy review tracking and update cadence
  • Support tracking of performance coaching and follow-up actions
• Accreditation & Residency Program Support
  • Track residency cohort outcomes and required accreditation data for any trainees or fellows (including NPs, therapists)
  • Coordinate residency interview scheduling (biannual cycles)
  • Maintain centralized tracking of student and residency applicants
  • Monitor supervisor capacity and placement tracking
• Provider Lifecycle Coordination
  • Support onboarding and offboarding logistics
  • Coordinate Provider Finder updates and Athena calendar management
  • Maintain centralized tracking of provider changes and patient panel transitions

Qualifications

• 1-2 years in healthcare operations, medical services coordination, or program administration
• Proficiency in Excel/Google Sheets (required), including formulas and creating run charts
• Experience working with EHR systems (Athena preferred)
• Strong organizational and analytical skills
• Ability to manage multiple recurring workflows with precision
• Comfortable working in a fast-paced, scaling healthcare environment

What Success Looks Like

• Timely and accurate weekly dashboard updates
• Reduced manual burden on Clinical Leadership
• Improved schedule hygiene and PTO coordination efficiency
• Consistent reporting cadence for compliance and accreditation readiness
• Centralized ownership of operational tracking processes
• Working well with other team members, including in Finance and Product

Salary Range

$70,000 — $75,000 USD

Fostering an Inclusive Environment

Blackbird is committed to cultivating and preserving a culture of inclusion and belonging. We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran status, color, religion, disability, sexual orientation and beliefs.

Blackbird provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type. If you need a reasonable accommodation during the application or interview process, please contact us at [email protected] so we can support you.

Our patient support team is busy helping children and families, please do not call or email them about your application — this helps us process your application more efficiently.