[Hiring] Clinical Quality Specialist @SonderMind (all cities)

Role Description

The Clinical Quality Specialist role exists to uphold and strengthen the quality of care within the organization. This position ensures that clients and clinicians are supported with the right resources, processes, and interventions to deliver excellent, evidence-based care. The role is designed to be collaborative and supportive, focusing on provider success and client outcomes.

• Provide ongoing support to providers to help them maintain high quality care delivery and professional growth.
• Own provider escalation, investigation, remediation, and termination processes stemming from client-reported complaints, health plans, or other external reports.
• Monitor, track, and respond to clinical adverse events.
• Assist with identification, monitoring, and interfacing with outliers in the provider group.
• Conduct clinical reviews of clinicians joining the organization.
• Work under the leadership of the Clinical Quality Manager to ensure evidence-based practices (including measurement-based care) are utilized effectively.
• Contribute to clinical research development related to delivering high quality clinical outcomes.
• Assess and implement proactive interventions through trends in provider complaints.
• Implement early-stage risk mitigation processes.
• Investigate inappropriate billing practices and identify intent and remediation for both the client and provider.
• Identify gap areas in clinical strategy where input is necessary for successful provider outcomes.
• Identify creative ways to incentivize and support the provider network and collaborate with clinical education to develop training opportunities.
• Work with Customer Support, Product, Provider Success, Clinical Quality, and Care Coordination teams to execute end-to-end clinical roadmaps and SOPs highlighting priorities, KPIs, cross-functional ownership, and workflows.

Qualifications

• Master’s degree in a mental health discipline.
• Active, cleared clinical license (e.g., LMFT, LPC, LCSW, LMHC, or equivalent) in good standing.
• 4+ years of clinical experience required; private practice experience strongly preferred.
• Strong clinical judgment and experience handling escalations, adverse events, or quality-related investigations.
• Demonstrated ability to collaborate effectively across multiple teams.
• Commitment to provider support and quality management.

Benefits

• A generous PTO policy, with a minimum of three weeks off per year
• A holiday schedule that follows standard U.S. holidays
• Free therapy coverage benefits to ensure employees have access to the care they need (must be enrolled in a qualifying medical plan to participate)
• Competitive Medical, Dental, and Vision coverage, with plans to meet every need — including HSA (with $1,100 company contribution) and FSA options
• Employer-paid short-term disability, long-term disability, life & AD&D, plus coverage of the salary difference for up to seven weeks of short-term disability leave (after the required waiting period)
• Eight weeks of paid Parental Leave; if the parent also qualifies for STD, this benefit is in addition, allowing for 8–16 weeks of paid leave
• 401(k) retirement plan with 100% match on up to 4% of base salary, immediately vested
• Join teammates from across the country at our annual company gathering
• Company shutdown between Christmas and New Year’s
• Supplemental life insurance, pet insurance, commuter benefits, and more

Application Deadline

This position will be an ongoing recruitment process and will be open until filled.

Equal Opportunity

SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.