[Hiring] Clinical Program Specialist @Synapse Health

Who We Are:

At Synapse Health, we're streamlining the durable medical equipment (DME) process.  We manage intake, documentation, routing, claims, billing, and patient support. Our model reshapes how DME is delivered and experienced. 

Since 2016, with decades of industry and leadership experience, we've delivered tech-based solutions that help our partners to modernize operations, improve coordination, and reduce administrative burdens. By taking on operational and financial complexity, we're redefining how DME works for providers, prescribers, and patients. We are proud to offer work that matters, on a mission that matters. 

Learn more at SynapseHealth.com and on Synapse Health’s LinkedIn. 

What We Need: 

The Clinical Program Specialist is a key contributor within the Clinical Programs team, reporting directly to the Director, Clinical Programs. This role is responsible for the hands-on execution, coordination, and ongoing evaluation of clinical programs that support high-quality, compliant, and efficient care delivery.

This position blends clinical expertise, operational execution, and analytical thinking. The Clinical Program Specialist works closely with clinical leadership, frontline clinical teams, operations, and data partners to ensure programs are implemented effectively, monitored consistently, and continuously improved.

As a central connector between strategy and execution, this role plays a critical part in translating clinical program goals into day-to-day workflows, monitoring performance against benchmarks, and ensuring alignment with regulatory standards, best practices, and organizational objectives.

What You Will Do: 

• Support the planning, execution, and ongoing implementation of clinical programs across the organization.
• Coordinate and manage daily clinical program operations, ensuring activities remain on track, compliant, and aligned with defined goals.
• Monitor and analyze program performance metrics, including efficiency, quality, compliance, and patient outcomes, and translate findings into actionable insights.
• Develop, maintain, and enhance dashboards and reporting tools to support visibility into program performance and trends.
• Maintain comprehensive and accurate program documentation, including policies, procedures, workflows, and performance reports.
• Support quality improvement initiatives by identifying performance trends, gaps, and opportunities for optimization.
• Manage documentation, compliance reporting, and audit preparation to ensure programs meet regulatory, accreditation, and internal standards.
• Serve as a liaison between clinical staff, leadership, operations, analytics teams, and external partners to ensure alignment and effective communication.
• Facilitate meetings, trainings, and program updates to drive adoption, consistency, and continuous improvement.
• Support data collection, validation, and evaluation efforts related to program effectiveness, outcomes, and regulatory or payer submissions.

What You Have:  

At Synapse Health, we’ve intentionally built a culture rooted in kindness, collaboration, and creativity, qualities we consider essential for every team member. Additional requirements include:

• Licensed healthcare professional (RRT or CRT)
• Bachelor’s degree in healthcare administration, nursing, public health, or a related field (or equivalent experience), preferred.
• 2+ years of experience in clinical program coordination, healthcare operations, analytics, or related roles.
• 3–5 years of experience in a DMEPOS, medical device, or similar healthcare environment, preferred.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills, with the ability to collaborate across clinical, operational, and leadership teams.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint), with comfort analyzing and presenting data.
• Working knowledge of healthcare regulations, compliance requirements, and accreditation standards.
• Experience with EHR systems and healthcare data reporting tools is a plus.
• Ability to work independently while remaining highly collaborative.
• Strong analytical and problem-solving skills, with high attention to detail and accuracy. 

What Sets You Apart: 

• Accountability: Understands how individual responsibilities directly support broader organizational and clinical program goals.
• Integrity: Consistently demonstrates professional, ethical, and compliant behaviors in all interactions and decisions.
• Influence & Leadership: Able to guide, influence, and support stakeholders without formal authority.
• Organization & Prioritization: Effectively assesses urgency and impact, adjusting priorities as programs and needs evolve.

Compensation:

The base salary range for this position is $68,800 – $86,000 annually. This range reflects the anticipated compensation at the time of posting. Final compensation will be based on factors such as relevant experience, demonstrated skills, internal equity, and prevailing market conditions. Compensation discussions are encouraged throughout the hiring process.

What Sets Us Apart:

Work is a part of life, but at Synapse Health, we believe it should be meaningful and enjoyable. We’re committed to helping our team members thrive personally and professionally, which is why our benefits include:

• Professional growth opportunities with compelling career paths
• Healthy work-life balance supported by flexible paid time off (PTO)
• Comprehensive benefits package, including medical, dental, vision, STD & LTD insurance for full-time team members
• 401(k) savings plan with employer matching contributions

Synapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Synapse Health, Inc will never request personal or sensitive information during the recruitment process. Please see our Careers Page for more information to protect yourself from scammers and to learn more about our recruitment process.