[Hiring] Clinical Product Liaison @Siemens Healthineers

Role Description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

The D&A Dynamics Clinical Product Liaison (CPL) in Digital & Automation at Siemens Healthineers works closely with customer-facing teams to enhance customer retention, satisfaction, and growth. The CPL is a clinical subject matter expert for the Syngo Dynamics product, providing clinical and analytical support to both customers and the Customer Excellence team.

• Acts as the main point of contact between the Imaging IT Product Managers.
• Ensures effective communication, shares product updates, and facilitates internal education to empower the Customer Excellence team.
• Collaborates with Customer Success Managers (CSMs) and Customer Engagement Managers (CEMs) to uncover opportunities for Siemens solutions.
• Stays informed about trends in healthcare and radiology and cardiology.
• Oversees and improves the customer engagement process for Dynamics, focusing on customer adoption, retention, success stories, and reference ability.
• Gathers and prioritizes customer feedback, communicates improvement opportunities, and maintains a consistent positive experience for customers.
• Ensures customers achieve and recognize measurable value from their use of software solutions by driving improved usage, adoption, and integration into both clinical and administrative workflows.
• Acts as an internal product leader—supporting, mentoring, and developing the Customer Engagement Managers to build and maintain proficiency with Dynamics.
• Builds strong relationships with the Customer Excellence team and serves as the main contact for Imaging IT Product Managers.
• Communicates clearly, escalates product issues promptly, and keeps documentation up to date.
• Develops training modules and supports post-sale adoption of products for the Customer Excellence team.
• Advocates for customer needs, shares best practices, and assists with QBRs and reporting.
• Identifies risks and suggests mitigation strategies.
• Promotes new features and articulates workflow best practices to customers and the Customer Engagement team.
• Ensures customers are achieving value from clinical and efficiency D&A products by optimizing usage.
• Aligns software with customer goals and addresses any adoption gaps or workflow opportunities.
• Works with Customer Excellence to drive growth and expansion.
• Develops customer success stories for business references.
• Gathers and relays customer feedback to improve processes.
• Promotes centralized data practices for accurate reporting.
• Creates materials and resources for the Customer Excellence team.

Qualifications

• Strong ability to identify, prioritize, and resolve customer and internal issues with accountability.
• Skilled in communication and collaboration across organizational boundaries in a matrix environment.
• Excellent documentation skills with attention to detail; capable of performing root cause analysis.
• Deep understanding of radiology and procedural workflows.
• Self-motivated and adaptable in a fast-paced, evolving healthcare environment.
• Results-oriented with strong problem-solving and conflict resolution skills.
• Entrepreneurial mindset with a passion for customer success and Digital & Automation excellence.
• Able to prioritize effectively in a complex, multi-tasking environment.
• Experienced in managing challenging customer situations with a structured, customer-focused approach.

Requirements

• 10+ years in a customer-facing role within diagnostic medical imaging.
• BS/BA in business or healthcare, or equivalent education and experience.
• Cardiology workflow experience required.
• Strong knowledge of medical terminology.
• Experience with process improvement and Voice of the Customer initiatives preferred.
• Familiarity with Project Management or SCRUM methodologies is a plus.
• Data analysis experience is optional but recommended.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term and short-term disability insurance
• Paid parking/public transportation
• Paid time off
• Paid sick and safe time