[Hiring] Clinical Operations Coordinator @Maximus

Role Description

The Clinical Operations Coordinator serves as a key support resource for assessment and service programs supporting families throughout our IL PASRR contract. This 100% remote role is responsible for:

• Coordinating assessment scheduling
• Managing incoming communications
• Processing and maintaining case-related documentation
• Providing administrative and customer support across multiple program service lines

This position plays a critical role in ensuring timely and accurate handling of documentation while serving as a liaison between families, providers, assessors, and internal program teams. It requires:

• Strong organizational skills
• Ability to manage competing priorities
• Proficiency in handling phone support, email correspondence, scheduling activities, document processing, and data entry in a fast-paced environment
• Comfort working across multiple systems simultaneously
• Strong problem-solving, communication, and multitasking skills

Qualifications

• High school diploma, GED, or equivalent required
• 0-2 years of relevant experience required
• Minimum of 3 years of administrative and/or customer service experience
• Proficiency with Microsoft Office applications, including Outlook and calendar management
• Strong verbal and written communication skills
• Ability to multitask and manage multiple priorities in a fast-paced environment
• Strong computer and administrative skills with the ability to navigate multiple systems

Requirements

• Associate's degree (preferred)
• Entry-level proficiency in Microsoft Excel (preferred)
• Experience using Smartsheet (preferred)
• Administrative experience in a healthcare, medical office, Medicaid, or clinical environment (preferred)
• Familiarity with healthcare-related documentation or programs such as PASRR, SMRF, or SLF (preferred)

Benefits

• Work/Life Balance Support - Flexibility tailored to your needs!
• Competitive Compensation - Bonuses based on performance included!
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short- and Long-Term Disability coverage.
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• Tuition Reimbursement - Invest in your ongoing education and development.
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• Professional Development Opportunities - Participate in training programs, workshops, and conferences.
• Licensures and Certifications - Maximus assumes the expenses associated with renewing licenses and certifications for its employees.