[Hiring] Client Performance & Integration Coordinator @Aspirion

Role Description

The Client Performance Coordinator supports client performance activities by coordinating reporting, tracking client requests, maintaining operational data, and ensuring timely completion of client deliverables.

Operating within a cross-functional, performance-driven model, this role serves as a key liaison between Operations, Client Success, and Client Performance teams to ensure accurate reporting, efficient follow-up, and exceptional client service. This position is responsible for managing recurring deliverables, maintaining documentation, and supporting initiatives that drive client satisfaction and operational excellence.

• Ensure accurate and timely delivery of client reporting and commitments
• Improve client satisfaction through organized tracking and proactive follow-up
• Support operational efficiency through effective coordination and documentation
• Enhance data integrity and reporting accuracy across client deliverables
• Contribute to scalable, standardized processes across client accounts

What you will do:

• Coordinate and complete recurring client reports, including acknowledgment, closure, reconciliation, and ad hoc requests
• Prepare, validate, and distribute client-facing spreadsheets and supporting documentation
• Maintain reporting schedules and ensure timely delivery of all client commitments
• Assist with end-of-month reporting activities and data validation
• Create and maintain payer escalation and rebill tracking spreadsheets, as needed
• Review client systems to verify completion of requested actions and route accounts for appropriate follow-up, as needed
• Support payment reviews and reconciliation activities
• Partner with Operations, Client Success, Revenue Cycle teams, and other departments to gather information and complete client requests
• Track incoming client requests and ensure timely completion and communication
• Assist with onboarding activities, new business templates, client note maintenance, and documentation updates
• Maintain current information and resources within internal knowledge management platforms
• Identify opportunities to improve reporting processes, workflows, and client deliverables
• Assist in analyzing trends and recurring client issues to support continuous improvement initiatives
• Ensure all work products meet quality, accuracy, and compliance standards
• Maintain HIPAA compliance and confidentiality requirements
• Produce professional, accurate, and client-ready work products
• Participate in team meetings, training, and special projects as assigned

Qualifications

• Strong organizational and time management skills with attention to detail
• Ability to manage multiple priorities and deadlines in a fast-paced environment
• Strong written and verbal communication skills
• Proficiency in Excel and data reporting tools
• Ability to collaborate across teams and support execution of client deliverables

Requirements

• Bachelor’s degree preferred or equivalent experience
• 2+ years of experience in healthcare revenue cycle, client services, operations support, or related field
• Experience supporting reporting, client deliverables, or operational workflows
• Experience working in a metrics-driven, performance-focused environment

Core Expectations

• Demonstrate integrity and ethics in day-to-day tasks and decision making
• Operate effectively in the environment and the environment of the work group
• Maintain a focus on self-development and seek out continuous feedback and learning opportunities
• Support Compliance Program by adhering to policies and procedures pertaining to HIPAA, GLBA, FCRA, and other laws applicable to business practices
• Become familiar with Code of Ethics, attend training as required, and notify management when there is a compliance concern or incident
• HIPAA-compliant handling of patient information and demonstrable awareness of confidentiality obligations

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. This position may be required to perform other duties. If such work becomes a permanent and regular part of the job, a new description will be prepared.

Aspirion is an Equal Opportunity Employer and does not discriminate on the basis of age, color, disability, ethnicity, marital or family status, national origin, race, religion, sex, sexual orientation, gender identity, military veteran status, or any other characteristic protected by law.