[Hiring] Client Operations & IRS Resolution Coordinator @GoFasti

Role Description

We need an English-fluent Mid Level Client Operations & IRS Resolution Coordinator, based in Latin America, available to work remotely. We are looking for someone with exceptional communication and relationship-building skills, who embraces changes while maintaining strong attention to detail. An interested and proactive person, who's constantly learning and improving their skills.

• Own the firm's client tracker and practice-management system: every task assigned, dated, and current; every client record complete.
• Run the intake and onboarding pipeline: engagement checklists, records collection from clients (prior-year returns, bookkeeping access, source documents), confirming everything needed to deliver the work is in hand before it's promised.
• Coordinate and follow up across the internal team (preparers, accountants, licensed reviewers), with authority to chase dates and flag slippage early.
• Maintain document hygiene: client files organized, portal requests current.
• Provide clear written status: daily updates and a weekly view of what's on track, at risk, or blocked.
• Call the IRS Practitioner Priority Service (PPS) and ACS on behalf of clients; obtain account data; pull, organize, and summarize transcripts; track authorizations (Forms 2848/8821).
• Prepare Collection Information Statements (433-F/433-A); support installment agreements and CNC determinations, reviewed and submitted by the licensed team.
• Run disciplined follow-up on open IRS matters: notice deadlines, hold expirations, promised callbacks, logged and dated.

Qualifications

• 3+ years in a tax, accounting, or IRS-resolution practice, or a comparable professional-services operations role.
• Direct IRS phone experience: comfortable getting through, asking the right questions, documenting the call.
• Systems-and-checklists temperament: documentation-first, steady, precise.
• Works to dates and communicates in writing without being chased.
• Comfortable with modern cloud tools and AI-assisted workflows, or quick to adopt them (Financial Cents/Karbon/Canopy-class PM tools, QBO, e-signature/billing platforms).

Requirements

• It's a plus: Enrolled Agent (or on the EA path — firm supports credentialing).
• Fluent in Spanish.
• Prior M&A/client-transition experience.

Benefits

• The salary range offered for this position varies from (USD) $2,500 - $3,300 per month, depending on seniority and skillset.
• This is a 40 hours per week.
• This position is for a full time contract, through a payroll platform.
• The talent will work remotely allocated at our client.

Company Description

GoFasti bridges the gap between world-class developers and designers from LatAm and first-class companies around the globe.