[Hiring] Client Onboarding Systems Manager @Eyecare Pro

Role Description

EyeCarePro is the leading marketing agency for the optometry industry, and we are looking for a detail-oriented Client Onboarding Systems Manager to join our global team. In this role, you aren't just "setting up accounts"—you are building the technical foundation that allows our eye care practices to thrive.

As a replacement for our departing manager, you will own the technical architecture of the onboarding journey. From connecting social media business suites to building workflow automations in Asana, you ensure that our marketing strategists have a flawless technical setup to drive patient bookings.

Key Responsibilities

• System Initialization: Own the technical setup of all client accounts across internal platforms and Asana.
• Social Media Architecture: Manually connect client social media accounts (Facebook, Google Business Profiles, Yelp, and YouTube) to our internal technology to ensure data flows correctly.
• Technical Quality Control (QC): Perform rigorous audits of all non-website setups to ensure 100% accuracy, working with the Onboarding Admin to verify every detail.
• Strategist Support & Troubleshooting: Serve as the technical backstop for Onboarding Strategists. You'll join client calls to troubleshoot complex connection issues and translate technical "jargon" into clear solutions.
• Enterprise & Partner Integration: Work with the Enterprise Marketing Strategist and external vendors to ensure partner-channel clients are optimized for our products.
• Verification of Work: Verify that domain access and EHR (Electronic Health Record) integrations—handled by dedicated experts—are active and functioning before the marketing hand-off.
• Workflow Orchestration: Track requirements gathered by Strategists and assign/verify technical steps to keep the onboarding timeline on track.
• Process Automation: Identify bottlenecks and build/optimize automations to streamline the onboarding journey.

Qualifications

• Systems Thinking: You enjoy the logic of how platforms talk to each other and understand the nuances of permissions and social media business suites.
• Operational Precision: You have a "zero-error" mindset. You catch the technical glitches others miss.
• Automation Aptitude: You can build or improve workflow automations and have experience with API connections.
• Adaptability: You thrive in an environment where platforms like Google and Meta change their rules frequently, and you enjoy updating processes to match.
• Technical Background: While no certifications are required, experience with Asana, Meta Business Suite, and technical marketing systems is a huge plus.

Requirements

• 100% Remote: Work from anywhere in South Africa.
• Equipment: Must have a personal computer and essential equipment.
• Connectivity: Reliable high-speed internet.
• Environment: Quiet, professional work environment.
• Resiliency: Load-shedding backup (if applicable) is required to ensure consistent work hours.

Benefits

• Competitive salary and paid time off.
• Fully remote, flexible work culture.
• Professional development and training opportunities.
• Collaborative, supportive marketing and sales team.
• Be part of a fast-growing, mission-driven company.

How to Apply

To apply, please submit your resume along with responses to our short set of screening questions.

The Hiring Process:

• Assessment: After applying, you will receive an email invitation to complete the Wonderlic Select Assessment. This helps us understand how you think and solve problems. All candidates are required to complete this to be considered.
• Interviews: Qualified candidates will be invited to a structured interview process via Google Meet.
• Note: If you do not hear from us within two weeks, please consider your application unsuccessful.