[Hiring] Client Navigator @Fresh Start Womens Foundation

Role Description

Client Navigators at Fresh Start use an innovative approach to support women going through Fresh Start’s Impact Program, designed to support a woman's journey toward self-sufficiency and economic independence. This role combines participant-driven practices with coaching and peer support that ultimately leads her to obtain a self-sufficient wage. The Client Navigator provides support along the Bridge to Self Sufficiency within the Impact Program, which holistically walks a woman through all five pillars of support: Family Stability, Health and Well-being, Financial Management, Education and Career.

Client Navigator's duties and activities include but are not limited to:

• Conduct client intakes (Connect Sessions) and identify and navigate clients through individualized pathways.
• Support and navigate clients throughout their Impact Program journey by setting action steps that lead to involvement and entry into pillar-specific programs such as education and workforce training programs, family law support, career advising sessions, and more.
• Provide external community referrals to services not in Fresh Start’s program scope.
• Provide internal referrals and set appointments with appropriate Fresh Start staff and programming when indicated or a need is seen.
• Build rapport and maintain regular contact with clients throughout their Impact Program journey to ensure all needs are being met and upward movement through the Bridge to Self-Sufficiency is being maintained.
• Collaborate with other Client Navigators and Fresh Start departments to ensure client needs are being met throughout the organization and that the best resources and support are being given to each client.
• Support outreach efforts in the community and with other community-based organizations.
• Support department programs and org-wide client-facing events.
• Other duties as assigned.

Qualifications

• Clear Communicator and Active Listener: Good with words and enjoys speaking with others; communicates well in person and in writing; understands the importance of active listening.
• Organized and Efficient: Manages multiple projects and a large caseload; quickly identifies problems and implements solutions; seeks support when needed.
• Relationship Developer: Enjoys and excels at building rapport and trust with others, facilitating collaborative coaching and goal setting.
• Empathetic: Cares about the wellbeing of women and respects others regardless of race, ethnic origin, gender, age, sexual orientation, gender identity, and physical ability.
• Flexible: Adapts to changing program needs and stays informed on best practices.
• Team Player: Collaborates well with peers; values learning from others; provides and receives respectful feedback.
• Passionate: Cares about women and Arizona communities; motivated to make a positive impact.

Requirements

• Bachelor’s degree in Social Services, Human Services, Social Work, Education, Non-Profit Management or another related field or two years of related case management style experience.
• Some nights and/or weekends required.
• Occasional overtime required.
• Bilingual in English and Spanish a plus.
• Reliable transportation.
• Occasionally lift to 35 pounds.

Company Description

A pillar in the Phoenix community for 30 years, Fresh Start’s mission is to provide access and resources that help women achieve self-sufficiency and use their strength to thrive. We envision and work towards establishing a future of unlimited opportunities for women.

Fresh Start empowers women to succeed by providing a wide range of comprehensive, wrap-around services. Our work—centered around helping women achieve economic self-sufficiency and personal empowerment—focuses on five key areas of service provision:

• Family stability
• Health and well-being
• Financial management
• Education and training
• Careers

Fresh Start has served thousands of women aged 18 and older, supporting them as they transform their lives and, in turn, transform the lives of their children, families, and the broader community.