[Hiring] Client Implementation & Contracts Specialist @Imagine360

Role Description

Imagine360 is seeking a Client Implementation & Contracts Specialist to join the team!

The Client Implementation & Contracts Specialist leads onboarding and implementation for Imagine360 reference-based pricing (RBP) clients, including new client implementations and plan changes for existing clients. This role serves as the primary contact for assigned RBP groups and is responsible for the preparation, execution, and maintenance of RBP and non-RBP administrative service agreements (ASAs), related documentation, and ongoing system setup and maintenance. This position reports to the Sr. Implementation Manager, Client Implementation.

Position Location: 100% remote

• Lead all aspects of the implementation process for new clients, including coordination of contracts, ID cards, plan documents and system setup work.
• Support the drafting, tracking, execution, and maintenance of RBP and non-RBP client agreements.
• Serve as a subject matter resource for contracts and implementation-related documentation and help to drive process improvements to the overall contracting process.
• Manage a high-volume caseload of clients in an organized, efficient, and timely manner.
• Coordinate and facilitate plan changes for existing clients.
• Complete Salesforce and Visova system setup and maintenance for new and existing clients.
• Serve as a primary point of contact for third-party administrators (TPAs), brokers, clients, and internal stakeholders regarding implementation activities and processes.
• Identify implementation issues, resolve them when appropriate, and escalate as needed.
• Prepare reports and provide status updates to internal teams and external partners.
• Participate in or lead implementation calls and internal meetings as required.
• Participate in and lead training sessions for TPA partners and new clients on implementation processes.
• Monitor and triage emails received in the team Outlook inbox to ensure timely resolution or appropriate routing.
• Perform other duties and support special projects as assigned by Sr. Director or Sr. Manager.

Qualifications

• High school degree or GED
• 1-3 years of healthcare insurance related or similar experience preferred

Requirements

• Possess ability to resolve problems independently and demonstrate ability to multitask and to meet tight turnaround times.
• Possess ability to routinely and consistently follow-up on outstanding document signature requirements.
• Possess advanced organizational skills with a keen attention to detail.
• Possess computer skills which include proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.
• Possess strong verbal and written communication skills.
• Possess strong problem-solving skills.
• Demonstrate a commitment to building new skills and fostering a positive working environment.
• Previous experience with Salesforce, Visova or VBA preferred.
• Previous contract administration experience preferred.

Benefits

• Multiple Health plan options
• Company paid employee premiums for disability and life insurance
• Parental Leave Policy
• 20 days PTO to start / 10 Paid Holidays
• Tuition reimbursement
• 401k Company contribution
• Company paid Short & Long term Disability plus Life Insurance
• Professional development initiatives / continuous learning opportunities
• Opportunities to participate in and support the company's diversity and inclusion initiatives