[Hiring] Client Delivery Coordinator @TechnologyAdvice

Role Description

The Client Delivery Coordinator is an essential support role on the Client Delivery team, focused on assisting with the setup and execution of lead generation programs. Working under the guidance of Client Delivery Managers and Team Leads, the CDC helps ensure accurate and timely lead delivery while learning the tools, systems, and processes that drive high-quality client fulfillment.

This is a great opportunity for someone early in their career to develop operational and client support skills in a fast-paced, collaborative environment. As a foundational member of the team, the Client Delivery Coordinator will gain hands-on experience with internal systems, file delivery processes, and cross-functional collaboration while being coached toward increased ownership over time.

Qualifications

• Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office or Google Workspace (Excel, Google Sheets).
• Experience in customer support, operations, project coordination, or administrative work.
• Familiarity with Salesforce or other CRM platforms.
• Experience working with spreadsheets, CSV files, or data management.
• Must have a working laptop/pc and internet and a backup connection.

Requirements

• Lead Delivery Support
• Preparing and sending lead files to clients via CSV uploads, platform submissions, or pre-configured templates.
• Completing basic portal uploads and fulfillment-related administrative tasks.
• Monitor lead and QA statuses for assigned programs and flag errors, duplicates, or other issues that could affect delivery.
• Monitor assigned delivery schedules, pacing, and upcoming due dates, and promptly escalate potential delays or fulfillment risks.
• Program Setup & Tracking
• Support the initial setup of programs and delivery systems using internal tools.
• Update records, documentation, and tracking details in Salesforce and other internal platforms.
• Send and validate test leads for new and existing integrations using established procedures, escalating errors for troubleshooting.
• Communication & Collaboration
• Respond to internal questions and client requests in a timely and professional manner.
• Collaborate closely with Client Delivery Managers, Team Leads, and Channel Strategy partners to support daily operations.
• Participate in team meetings, trainings, and quality reviews to learn and improve.
• Learning & Development
• Receive training in lead delivery processes, tools, and systems.
• Shadow experienced team members to build expertise in program setup, pacing, and troubleshooting.
• Actively seek feedback and coaching to build confidence and technical proficiency.

Benefits

• Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives.
• Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays.
• Remote-First Culture: Work from the comfort of your home.
• Paid Time Off: Enjoy 14 days of annual paid time off, plus all regular Philippine government-declared holidays to unwind and recharge. Plus 5 additional days after 1 year.
• Comprehensive Coverage: Full enrollment in Philippine statutory benefits: SSS, PhilHealth, and HDMF.
• Healthcare: Corporate HMO Plan for all full-time PH employees upon completion of two months of tenure.
• De Minimis Allowance: Enjoy a monthly rice subsidy, following government guidelines.
• Wellness Perks: Access the Headspace app to support your well-being.
• Speaker Series Bonus: Present in our monthly speaker series and earn a bonus.