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Client Delivery Analyst II @Velera Solutions, LLC

[Hiring] Client Delivery Analyst II @Velera Solutions, LLC

Apr 11, 2025 - Velera Solutions, LLC is hiring a remote Client Delivery Analyst II. 💸 Salary: $67,700 to $86,300. 📍Location: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

The Client Delivery Analyst II supports the successful implementation of various complex financial institution debit and/or credit projects and initiatives.

  • Participate in client consultation on business and technical requirements.
  • Assume technical leadership role for assigned implementations.
  • Coordinate all phases of operational implementation of technical deliverables.
  • Meet with clients to discuss specifications and facilitate meetings with key client personnel as needed.
  • Complete Gap Analysis to define system set-up requirements.
  • Provide consulting and guidance to clients on the best approach to meet their business requirements.
  • Understand client business requirements and communicate between technical groups at client and vendor locations.
  • Data map technical files between systems.
  • Work with client staff and vendors to execute the project plan, ensuring technical tasks are completed accurately and on time.
  • Identify and report outstanding issues to the assigned project manager; assist with issue resolution.
  • Ensure quality in the implementation process.
  • Communicate technical aspects and requirements of implementations with third-party vendors and internal Project Support Team.
  • Validate system parameters and conduct testing; modify program parameters when necessary.
  • Provide technical support to clients during the design, development, and implementation phases of the project.
  • Provide extended hour post-implementation support for projects and occasional on-site support as needed.
  • Follow change control and appropriate change management processes.
  • Develop working relationships with clients and internal business partners/project team members.
  • Assist with identifying improvements to the defined processes within the department.
  • Understand and complete tasks associated with various types of department projects.
  • Provide after-hours on-call support for project installations as needed.
  • Perform other duties as assigned.

Qualifications

  • Associates degree in related field and/or equivalent combination of experience and education is required.
  • Bachelor’s degree preferred.
  • Three (3) years of related experience in the payment processing industry required.
  • Thorough understanding of payment card products, support services, and processes required.

Benefits

  • Competitive wages
  • Medical with telemedicine
  • Dental and Vision
  • Basic and Optional Life Insurance
  • Paid Time Off (PTO)
  • Maternity, Parental, Family Care Community Volunteer Time Off
  • 12 Paid Holidays
  • Company Paid Disability Insurance
  • 401k (with employer match)
  • Health Savings Accounts (HSA) with company provided contributions
  • Flexible Spending Accounts (FSA)
  • Supplemental Insurance
  • Mental Health and Well-being: Employee Assistance Program (EAP)
  • Tuition Reimbursement
  • Wellness program

Company Description

At Velera, we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract, and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve.

  • Velera is an Equal Opportunity Employer.
  • We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
  • Velera is an E-Verify Employer.

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Before You Apply
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📍 Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   All others
Client Delivery Analyst II @Velera Solutions, LLC
All others
Salary 💸 $67,700 to $86,300
Remote Location
USA
Job Type full-time
Posted Apr 11, 2025
Apply for this position Unlock 53,915 Remote Jobs
️
📍 Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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