[Hiring] Claims Manager @Voya Financial

Role Description

The Leave & Disability Claims Manager oversees the administration and management of disability and leave claims within the Claims organization. This role is responsible for ensuring compliance with federal and state regulations, providing exemplary customer service, and managing a team of claims professionals. The manager will collaborate closely with internal stakeholders and global partners to ensure efficient and effective claims processing, while continuously striving to enhance processes and outcomes. This role involves strategic department and team planning, making decisions that may require deviating from normal guidelines, and aligning team goals with the broader Claim vision to ensure customer-centric claims management that enables Voya to excel in the Workplace market.

Qualifications

• Bachelor’s Degree
• Minimum of 5 years’ experience in disability claims management
• Exceptional knowledge with leave related laws/regulations, FMLA; ADA; PFML, Paid Sick Leave, PWFA, and pregnancy related leaves
• Strong background in disability management and industry best practices
• Excellent analytical and problem-solving abilities
• Strong communication and interpersonal skills
• Professional certifications such as Certified Disability Management Professional (CDMP), Certified Claims Professional (CCP), or similar are highly desirable
• 3-5 years supervisory experience

Requirements

• Oversee the administration and management of disability and leave claims, ensuring compliance with federal and state regulations
• Lead and manage a team of claims professionals, offering guidance, support, and development planning
• Evaluate complex claims and situations, making informed decisions that require judgment
• Deliver exemplary customer service to claimants
• Develop, implement, and adopt claims policies and procedures
• Collaborate with global partners and internal stakeholders
• Monitor and report on key performance indicators (KPIs) related to claims management
• Facilitate regular audits and reviews of claims processes
• Source opportunities for technology and process improvements
• Manage demand and capacity to ensure optimal resource allocation
• Stay current with industry trends and changes in regulations related to disability and leave claims
• Perform other duties and projects as assigned

Benefits

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day
• Paid volunteer time — 40 hours per calendar year