[Hiring] Claims Investigator @CoventBridge Group

Role Description

As a Claims Investigator, you’ll combine analytical skill with real-world investigation techniques to uncover facts, document findings, and deliver objective results. You will:

• Conduct complex field investigations involving multiple claim types.
• Submit daily updates summarizing your progress and observations.
• Manage your time effectively to maintain client billable hour expectations.
• Write detailed, professional statements and investigative summaries.
• Deliver clear, client-ready reports that meet CoventBridge’s quality standards.
• Perform scene investigations, background checks, and courthouse research.
• Operate safely and remain alert while driving during field assignments.

Your curiosity and persistence will turn each case into a story built on truth and evidence.

Qualifications

• Hold a valid (state) Investigator license (or eligibility for licensure in surrounding states).
• Demonstrate at least 1 year of field investigations experience, including face-to-face statements and report writing.
• Travel across multiple states as needed to complete case assignments.
• Investigate claims related to product, auto, general liability, Workers’ Compensation, disability, life insurance, and contestable death cases.
• Adapt to variable schedules — including nights and weekends when required.
• Maintain a reliable, fuel-efficient vehicle and required insurance coverage.
• Equip yourself with a digital recorder, laptop (Windows OS), and necessary investigative tools.

Requirements

• A minimum of 3-5 years of experience in Claims, SIU, or adjusting.
• An Associate’s or Bachelor’s degree in Criminal Justice or a related field.
• Strong report writing skills.
• Understand investigative processes, insurance law, and claim procedures.
• Excel in report writing and typing (50+ WPM) with accuracy and attention to detail.
• Thrive under pressure and maintain professionalism in sensitive situations.
• Demonstrate self-motivation, accountability, and sound judgment.

Benefits

• Home-based work and flexible scheduling.
• Competitive pay with monthly vehicle allowance.
• Company fuel card and company-issued cell phone.
• Employer-paid Life, LTD, STD insurance.
• 401(k) with company match.
• Travel and report writing compensation.
• Licensing fees paid by company.
• Paid ongoing career advancement training.
• Expense reimbursement with minimal out-of-pocket expenses.