[Hiring] Claims Examiner II - Residential and Commercial Property Claims @Arbol

Role Description

Arbol is looking for a skilled Claims Examiner to join our growing property casualty claims team at Lilypad Insurance Managers. The ideal candidate for this role has experience handling residential and commercial property claims with expertise, empathy, and efficiency. You'll work in a dynamic environment that blends traditional claims excellence with technology, including AI-driven tools, giving you the resources to deliver outstanding outcomes for policyholders when it matters most.

• Claims Handling: Apply strong critical-thinking and problem-solving skills to independently and proactively manage property claims, evaluate complex facts, make sound decisions within your authority, and recommend fair, well-supported settlement values.
• Customer Experience: Deliver compassionate, timely, and solutions-focused support during moments of loss, ensuring customers feel heard, informed, and genuinely cared for when they need us most.
• New Technology and AI: Leverage and adapt emerging technologies, including AI-driven tools and modern claims software, to streamline workflows, improve accuracy, and enhance the overall claims experience.
• Adaptability: Quickly adjust to new situations, evolving claim scenarios, and emerging technologies - embracing change, learning new tools, and applying them effectively to improve claim outcomes and workflow efficiency.
• CAT Claims Support: During high CAT claim volumes, step in to manage new, low-complexity claims.
• End-to-End Resolution: Handle claims from inception to resolution, investigating loss circumstances, applying coverage accurately, and working within assigned authority levels.
• Coverage Expertise: Review and determine proper policy coverages, resolving claims per company guidelines.
• Fraud Detection: Identify fraud and recovery opportunities.
• Vendor Management: Engage and monitor the work of outside vendors in the claim adjustment process.
• Compliance: Ensure compliance with all statutory regulations and unfair Claim Practice Acts.

Qualifications

• At least 1-3 years of homeowner and/or commercial property claims experience. Liability claims experience is also a plus.
• Applicable state adjuster license where required and in good standing.
• Functional knowledge of claims handling concepts, practices, and techniques, including coverage issues and product line knowledge.
• Knowledge of law and insurance regulations in various jurisdictions.
• Advanced experience adopting and using new software and tools.
• Proficiency in Microsoft Office products (Word, Excel, Outlook).
• Xactimate and/or Cotality experience: Highly preferred.
• Flexibility: Able to work extended hours due to weather-related events.

Benefits

• Competitive compensation and equity in a high-growth startup.
• Comprehensive health, dental, and vision coverage.
• Optional flexible spending account (FSA) to support your health.
• 401(k) match to support your future.
• Flexible PTO for you to relax and recharge.

Accessibility

Arbol is committed to accessibility and inclusivity in the hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you require an accommodation to apply or interview, please contact [email protected] .

Equal Opportunity Employer

Arbol is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other legally protected status.

Arbol participates in the E-Verify program to confirm employment eligibility.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.