[Hiring] Claims Examiner @Resolution Life

Role Description

Resolution Life is looking for a Claims Examiner to join our team. In this role, you will examine and investigate disability, life, and annuity claims within a defined approval authority, helping ensure customers and beneficiaries receive accurate, timely, and compassionate service. Your work may include:

• Contestable death claims
• Accelerated death benefit claims
• Waiver of premium claims
• Unclaimed property claims
• Critical illness claims

You will research and advise on matters such as:

• Beneficiary designations
• Absolute assignments
• Estate documents
• Guardianship of minors
• Small estate affidavits
• Divorce statutes

If you enjoy investigative work, solving problems, and making a real difference for people during important moments, we would love to hear from you.

Qualifications

• A high school diploma or equivalent
• Excellent verbal and written communication skills, with the ability to explain contract language and claims procedures to agents and beneficiaries
• Effective customer service skills
• Proven analytical and problem-solving skills with strong attention to detail
• The ability to multi-task and prioritize your workload in a workflow environment
• Proficiency with the Microsoft Office Suite

Requirements

• Set up new claims and prepare clear correspondence
• Examine and investigate disability, life, and annuity claims, including coverage analysis
• Write professional correspondence to internal and external customers
• Monitor claims through our workflow system to keep them moving
• Maintain accurate records, files, and databases of claims
• Provide stakeholders with information and training about claims
• Assign less-complex claims to entry-level or trainee examiners, as appropriate
• Build and maintain excellent working relationships and solve problems as part of a collaborative team
• Take on other projects and duties as needed

Benefits

• Comprehensive benefits package
• Health & wellness program
• Incentive and recognition programs
• 401k contribution (all benefits are subject to eligibility requirements)

Working Conditions

• Prolonged periods of sitting at a desk and working on a computer

Salary

$40,000 - $55,000

Critical Skills

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem-solving to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.