[Hiring] Claims Consultant @Symetra

Role Description

The Claims Consultant serves as the primary claims support resource for service teams, field partners, brokers, and clients within the small and mid-sized market segment. This role acts as a central point of contact for claims-related inquiries, providing timely updates, issue resolution, claims guidance, and service support while minimizing the need for direct examiner involvement whenever possible.

The Claims Consultant collaborates closely with claims leadership, examiners, service teams, underwriting, sales, and external partners to enhance the client experience, improve service delivery, and proactively address claims concerns. Success in this role requires strong claims knowledge, excellent communication and relationship management skills, sound judgment, and the ability to independently manage a high volume of inquiries across multiple accounts.

Essential Duties and Responsibilities

• Serve as the primary point of contact for claims-related inquiries from service teams, field partners, brokers, and clients.
• Research and provide accurate, timely claims information utilizing claims systems, portals, and internal resources.
• Resolve routine claims questions independently and efficiently, reducing unnecessary examiner engagement.
• Translate complex claims information into clear, customer-friendly communication that supports informed decision-making.

Client & Field Partner Support

• Participate in client meetings, stewardship reviews, and broker/field partner discussions to address claims-related questions and concerns.
• Act as a trusted advisor by providing claims expertise, guidance, and recommendations.
• Support service recovery efforts and proactively identify solutions that improve client satisfaction.
• Assist clients in understanding claims processes, workflows, and claim outcomes.

Operational Efficiency & Claims Support

• Improve operational efficiency by resolving issues upstream and minimizing workflow disruptions.
• Reduce handoffs between service teams and claims examiners through effective issue resolution and claims support.
• Navigate claims systems and workflows to provide updates, facilitate issue resolution, and support service delivery.
• Manage multiple accounts and competing priorities while maintaining service standards and responsiveness.

Issue Escalation & Internal Collaboration

• Identify complex, sensitive, or high-impact issues requiring escalation and involve claims leadership as appropriate.
• Collaborate with claims examiners, service teams, underwriting, sales, and leadership to resolve issues effectively.
• Facilitate communication and problem-solving discussions between stakeholders.

Qualifications

• 2 or more years of claims, insurance operations, customer service, account management, or related experience.
• Bachelor's degree or equivalent combination of education and relevant work experience.
• Strong knowledge of disability, leave, life, and/or workforce benefits claims operations.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Property & Casualty insurance industry experience.
• Experience supporting commercial insurance clients and brokers.
• Professional insurance or claims-related certifications and designations.
• Prior client-facing or account support experience.

Benefits

• Flexible full-time or hybrid telecommuting arrangements.
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%.
• Paid time away including vacation and sick time, flex days, and ten paid holidays.
• Give back to your community and double your impact through our company matching.

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

Identity Verification

Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity.