[Hiring] Claims Analyst @Sirva

Role Description

The Claims Analyst will be responsible for settling cargo claims with government/military, corporate, or consumer customers within 30 days of receipt. Claims Analysts are responsible for managing customer expectations while performing a thorough investigation on the claim which includes but is not limited to:

• Reviewing customer correspondence
• Client contract terms
• Seeking information from all parties involved
• Assigning repair firms to assess damages and complete repairs
• Determining liability and chargeback the appropriate parties based on findings

Essential Functions and Responsibilities:

• Verification (55%)
  • Verify and investigate all aspects of the claim to ensure legal liability of the settlement is established and accountable parties are identified and notified.
  • Utilize all contract paperwork, contract agreements, repair firm assessments, and customer communication in the assessment of liability and the investigation of the claim.
  • Maintain precise records of all aspects of the move to support approvals and or denials decisions.
  • Instruct repair firms to provide the necessary inspection and repair reports to ensure a precise and timely settlement.
• Negotiation (40%)
  • Assess the value of claimed items, evaluate repair alternatives versus cash-out options, and distinguish between pre-existing damage and transit-related damage.
  • Review the carrier's liability and present a settlement proposal to the customer.
  • Negotiate any disputes regarding the initial offer and finalize the settlement. All settlements must comply with legal carrier liability and adhere to the contractual terms of the move.
• Projects (5%)
  • Various projects as assigned.

Qualifications

• Associate or Bachelor’s degree preferred
• Minimum 1-3 years in Claims or Customer Service setting
• Excellent verbal, written, and problem-solving skills
• Personal Computer experience required, including Microsoft Word and Excel
• Must be organized and able to multi-task

Requirements

• Salary Range: $45,000-$57,000 USD

Benefits

• Comprehensive benefits package that includes:
• Medical
• Dental
• Vision
• 401(k)
• FSA/HSA
• Employer HSA Match
• Life & Disability Insurance
• Paid Time Off
• Volunteer Time Off
• ID Theft Protection Plan
• And more
• Benefits are based on employment status and may not be available for temporary or part-time employees.
• Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications.
• The final compensation will be determined during the hiring process based on these considerations.
• For positions available outside the United States, salaries will take into account local currency and market conditions, which may differ from the USD salary range.