[Hiring] Claims Analyst @Arrive Logistics

Role Description

As a Claims Analyst, you will serve as a subject matter expert and critical problem solver, taking full ownership of a portfolio of complex and high-value cargo claims (frequently exceeding $100,000). You will drive comprehensive claim management from initiation to resolution, integrating strategic analysis of claims trends to identify risks and develop proactive solutions. This role demands astute financial oversight, a deep understanding of legal and financial instruments, and leadership in external communications and stakeholder relationships. You will leverage advanced industry knowledge and business acumen to optimize claims operations, ensure financial integrity, and mentor junior team members, acting as a key cross-functional leader to protect the company's interests and drive strategic outcomes.

What You'll Do

• Advanced Claims Operations & Trend Analytics: Independently manage a portfolio of complex cargo claims from initial filing to final resolution, ensuring efficient, accurate, and timely handling. This includes:
  • Skillfully negotiating settlements.
  • Precisely processing all related financial transactions.
  • Analyzing claims trends to identify recurring issues and significant financial exposure, with actionable findings presented to leadership.
• High-Level External Relations & Advocacy: Lead and manage all high-level external communications and relationships with minimal management assistance. This includes:
  • Independently leading scheduled meetings with external parties.
  • Addressing complex inquiries and driving resolutions.
  • Identifying actionable items to bring back to management for strategic consideration.
• Financial Integrity & Legal Compliance: Comprehensively manage and reconcile all financial aspects of a claims portfolio, ensuring accurate balancing of all receivables and payables. This involves:
  • Understanding the distinctions between various payment methods.
  • Issuing legal documents like releases and assignments of rights in advance of cash payments.
  • Utilizing financial insights from claim trends to inform proactive strategies.
• Expert Claim Resolution & Mentorship: Master the management of complex and high-value claims, frequently exceeding $100,000. Responsibilities include:
  • Navigating intricate investigations.
  • Applying a comprehensive understanding of regulations, terms, and conditions to all claim values.
  • Providing mentorship and guidance to junior team members on processing claims across the full range of values.
• Operational Strategy & Cross-Functional Synergy: Leverage deep business acumen and a comprehensive understanding of the transportation industry to strategically oversee claim operations, optimizing efficiency and ensuring adherence to time standards across the team. This includes:
  • Driving and fostering highly effective, cooperative working relationships with all internal departments.
  • Acting as a key liaison to streamline processes and mentor others in collaborative best practices.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Accounting, or related field, or 3 years of professional experience in customer service, administrative support, or the insurance industry.
• 5+ years of experience managing claims required. Experience in cargo claims in a 3PL environment preferred.
• Exceptional organization skills and high attention to detail.
• Proficient in Google Suite; conduct basic risk analysis and general data reporting.
• Superior written and verbal communication skills. You understand that proactive communication is key.
• Ability to work both independently and collaboratively.
• Strong critical thinking, judgment, and decision-making skills.

Benefits

• Take advantage of excellent benefits, including medical, dental, vision, life, and disability coverage.
• Invest in your future with our matching 401(k) program.
• Build relationships and take part in learning opportunities through our Employee Resource Groups.
• Maximize your wellness with free counseling sessions through our Employee Assistance Program.
• Get paid to work with your friends through our Referral Program!
• Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time, and wellness days.
• Receive 100% paid parental leave when you become a new parent.
• $58,000 - $72,000 a year. The base salary range for this position is $58,000 - $72,000, plus bonus and benefits.