[Hiring] Circuit Delivery Coordinator @CommandLink

Role Description

As a Circuit Delivery Coordinator within our Service Delivery team, you will be responsible for managing third-party resources, ensuring timely delivery of customer orders with specified quality standards. This role involves:

• Communicating regularly with project managers
• Reviewing sales orders
• Prioritizing workload
• Driving escalations when necessary
• Maintaining effective communication with customers, vendors, and internal teams

Key Responsibilities:

• Support assigned project managers and the PM team in the provisioning of new orders to business customers for internet, voice, and SDWAN services.
• Process carrier orders, including but not limited to, new services, upgrades, moves, changes, and disconnects.
• Ordering Voice Services including Phones & Porting Numbers.
• Request & Manage Dispatches.
• Manage third-party resources, both internal and contracted, to ensure timely delivery of customer orders meeting specified quality standards.
• Communicate regularly with project managers, providing updates throughout the delivery cycle.
• Prioritize and manage daily workload effectively.
• Drive escalations as necessary to achieve results and act as a liaison for customer or carrier orders.
• Ensure timely and effective communication with customers, vendors, sales teams, and peer organizations.
• Status large project installations, communicating order status accurately.
• Takes on additional responsibilities and projects as needed to support the success of the team and organization.

Qualifications

• 1+ Years of experience within the telecommunications industry.
• Internet Circuit ordering with Carriers preferred.
• VOIP experience strongly recommended.
• Ability to document dependencies and priorities clearly.
• Experience managing escalations independently.
• Adaptability to dynamic environments.
• Strong interpersonal, verbal, and written communication skills.
• Excellent customer service and soft skills.
• Analytical and problem-solving abilities.
• Project management and organizational skills.
• High integrity and ethical conduct.
• Team player with a passion for success.
• Proficiency in Microsoft Office and PC applications.

Benefits

• Room to grow at a high-growth company.
• An environment that celebrates ideas and innovation.
• Your work will have a tangible impact.
• Flexible time off.
• Fun events at cool locations.
• Employee referral bonuses to encourage the addition of great new people to the team.