[Hiring] Chief of Staff, Strategic Health Partnerships @Thrive Global

Role Description

This Chief of Staff, Strategic Health Partnership role sits at the center of one of Thrive's most strategically important growth areas: health/pharma partnerships. You will own the customer relationship on one of Thrive’s largest health accounts, executing against complex deliverables and managing cross-functional stakeholders (both internal and external). What distinguishes this role is scope: in addition to managing the customer relationship and deliverables, you will be responsible for creating communications plans, activation timelines, program management, and executive-facing roadmaps, often starting from a high-level directive rather than an established template, in close collaboration with our executive leadership team.

The right fit brings a chief of staff caliber skill set:

• Exceptional care and attention to detail
• Deep resourcefulness
• The ability to create structure and momentum out of ambiguity

This is a high trust individual contributor role reporting directly to the VP of Revenue & Customer Success, reflecting both the scale of the work and the degree of executive exposure the role carries.

How You'll Contribute

• Own strategic customer relationships end to end.
• Serve as the primary owner for Thrive’s work across strategic health and pharma accounts, building strong relationships with senior stakeholders and ensuring priorities and workstreams stay on track.
• Lead complex customer programs.
• Translate customer goals into clear strategies, plans, and programs, partnering across Thrive to drive execution and deliver a high-quality customer experience.
• Create executive-ready materials.
• Drive follow-through.
• Partner with executive leadership.
• Lead renewal and expansion strategy.
• Serve as a trusted executive advisor.
• Anticipate and mitigate risk.
• Thrive in a fast-paced environment.

Qualifications

• BA/BS degree or equivalent relevant experience
• 4–7+ years of experience in investment banking, private equity, consulting, or technology, ideally including time in a chief of staff, business operations, client delivery, or customer-facing role
• Comfortable interfacing directly with customers, with experience working alongside C-suite and senior stakeholders, internally and externally
• Demonstrated experience creating structured, executive-ready plans (roadmaps, communications calendars, rollout timelines) from ambiguous or evolving direction
• Excellent slide creation and presentation skills
• Strong communication, analytical, problem-solving, and program management skills
• Communications/PR fluency is a plus, not a requirement

Benefits

• Mission-Driven Impact: Be part of a company that’s truly making a difference in people’s lives around the world.
• Career Growth: Develop within the company and help shape our growth strategy.
• Human-Centric Culture: Thrive in a supportive environment with a range of wellness perks and benefits.
• Competitive Compensation: Enjoy a comprehensive and rewarding total compensation package.
• Health & Financial Benefits: Medical, dental, and vision coverage plus a 401(k) program with company match.
• Time to Recharge: Generous paid time-off programs designed to help you rest, reset, and recharge.

Compensation

Base compensation for this role will likely fall in the $130,000-$160,000 range. Please note: We provide a competitive mix of salary, performance bonus, and equity. The final offer amount will depend on factors like experience, expertise, and may differ from the range above.