[Hiring] Chargeback Specialist @Weave

Role Description

Our Payments Risk Management Team is seeking a highly motivated and detail-oriented entry-level Chargeback Specialist to join our growing team. In this role, you will play a critical part in protecting company revenue, managing customer disputes, and ensuring a smooth experience for our merchants. This position will be fully remote based out of Mexico and reports to our US based Payments Risk Manager.

What You Will Own

• Guided Dispute Resolution: Manage a small, guided caseload, ensuring timely updates and clear communication to merchants for all assigned cases.
• Evidence Collection: Gather evidence and submit responses using established checklists and workflows, focusing strictly on adhering to network regulations.
• Process Management: Own the timely submission of responses to maximize the success rate of assigned disputes.
• Outcome Communication: Clearly communicate both positive and negative dispute outcomes to merchants to maintain transparency and trust.
• Funds Oversight: Oversee the collection and return of disputed funds while maintaining accurate financial records.
• Fraud Monitoring Support: Assist in the proactive monitoring of chargeback volumes to learn how to identify potential fraud trends under senior guidance.

Qualifications

• Exceptional Organization: The ability to prioritize tasks and handle multiple disputes simultaneously with meticulous organization.
• Unwavering Attention to Detail: A keen eye for detail to ensure all case reviews and evidence submissions are error-free.
• Strong Communication: Professional written and verbal skills to de-escalate situations with upset merchants and explain complex topics simply.
• Analytical Mindset: A proven ability to investigate information and formulate effective solutions to problems.
• Eagerness to Learn: A self-motivated desire to learn major card network regulations (Visa, Mastercard, Discover, Amex) and industry best practices.
• Salesforce Knowledge: Background with the platform known as Salesforce. Be able to create cases and manage them.

Requirements

• Employment with Weave is contingent upon the successful completion of a background check, conducted in accordance with applicable laws.

Benefits

• Weave uses Artificial Intelligence (AI) tools to help work more efficiently and create a smoother candidate experience. AI may assist with things like writing job descriptions, scheduling interviews, or reviewing applications against job-related criteria.
• Weave is an equal opportunity employer that is committed to fostering an inclusive workplace where all individuals are valued and supported.
• We welcome anyone who is hungry to learn, problem-solve and progress regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics.
• If you have a disability or special need that requires accommodation, please let us know.

Company Description

• Beware of recruitment fraud. All official correspondence will occur through Weave branded email.
• We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process.