[Hiring] Certified Administrative Professional @ELB Learning

Role Description

We are seeking a highly organized, proactive, and adaptable administrative professional to support business operations across a variety of functions. This role is designed for professionals at different stages of their administrative career; from developing coordinators to seasoned executive support specialists, who can bring structure, efficiency, and strong communication into fast-moving environments.

The ideal candidate is detail-oriented, resourceful, and capable of managing multiple priorities while supporting internal teams, leadership, and external stakeholders. This role will play a key part in keeping operations organized, improving workflows, and ensuring administrative excellence across day-to-day activities and special projects.

Key Responsibilities

• Administrative & Executive Support
  • Manage calendars, appointments, meetings, and scheduling for teams and leadership.
  • Coordinate travel arrangements, logistics, and meeting preparation.
  • Prepare, edit, and format reports, presentations, correspondence, and business documentation.
  • Organize and maintain digital filing systems while ensuring confidentiality and accuracy.
  • Support inbox management and respond to internal and external communications professionally.
• Project Coordination & Operational Support
  • Track project timelines, deliverables, and follow-up items.
  • Coordinate meetings, agendas, and documentation across teams.
  • Support onboarding, events, and operational initiatives.
  • Maintain databases, records, and reporting systems.
  • Identify and implement opportunities for workflow and process improvements.
• Systems & Technology Support
  • Utilize Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for business operations.
  • Support collaboration through virtual meeting platforms and cloud-based tools.
  • Work within project management tools such as Asana, Monday.com, Smartsheet, or similar systems.
  • Assist with reporting, dashboards, and workflow management.

Qualifications

• CAP certification preferred but not required.
• Associate’s degree or equivalent professional experience.
• Experience in administrative support, executive support, office coordination, operations support, or related functions.
• Strong proficiency in Microsoft Office Suite.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• Ability to manage multiple priorities and deadlines.
• High attention to detail and professionalism.
• Ability to work independently and take ownership.

Preferred Qualifications

• Experience supporting senior leadership or executives.
• Experience managing multiple teams, clients, or departments.
• Familiarity with project management systems and operational workflows.
• Experience in consulting, contract, or fast-paced business environments.
• Exposure to process improvement and operational efficiency initiatives.

Experience Levels Considered

• Early Career (2–3 years): Strong administrative foundation, coordination, and support capabilities.
• Mid-Level (4–6 years): Broader ownership of projects, workflows, and stakeholder management.
• Senior-Level (6+ years): Executive-level support, operational leadership, process optimization, and strategic coordination.

Core Competencies

• Organization & Planning
• Executive Support
• Stakeholder Communication
• Project Coordination
• Process Improvement
• Time Management & Prioritization
• Technology & Systems Management
• Confidentiality & Professionalism
• Adaptability & Problem Solving

Success Measures

• Timely completion of administrative and operational deliverables.
• Effective support across multiple stakeholders and priorities.
• High accuracy in documentation and communications.
• Improved efficiency across workflows and processes.
• Strong contribution to team effectiveness and business operations.

Ideal Candidate

This role is ideal for someone who enjoys bringing structure to complexity, keeping teams organized, and driving efficiency behind the scenes. Whether you are building your administrative career or bringing years of executive support experience, success in this role comes down to ownership, adaptability, strong communication, and the ability to keep operations moving smoothly.