[Hiring] Certification Administrator @Twoconnect

Role Description

The Certification Administrator will provide administrative and project support to Building Certifiers throughout the certification process. The role will assist with the preparation, coordination and maintenance of certification documentation, project records, inspections and client communications while ensuring information is accurate, complete and progressed efficiently.

• Provide administrative and project support to Building Certifiers throughout the certification process.
• Prepare, review and maintain certification documentation, applications, approvals and project records.
• Coordinate incoming applications and ensure required documentation is received prior to assessment.
• Schedule inspections, monitor project milestones and assist with tracking certification progress.
• Support the line manager and internal stakeholders in identifying and resolving exceptions, discrepancies and outstanding information.
• Liaise with clients, consultants and other external stakeholders where appropriate to obtain required information and keep projects progressing.
• Maintain accurate electronic filing systems and ensure project documentation is organised, current and easily accessible.
• Assist with reviewing construction drawings, plans, engineering reports and supporting documentation for completeness.
• Prepare correspondence, reports, certificates and other administrative documentation as required.
• Follow up outstanding documentation and proactively communicate with relevant stakeholders to minimise delays.
• Assist with managing construction compliance documentation, including Form 15, Form 16 and other certification-related forms where applicable.
• Maintain accurate records of project status, documentation received, outstanding requirements and certification activities.
• Support continuous improvement initiatives by adopting new technologies, AI-enabled workflows and efficient administrative processes.
• Deliver professional customer service while maintaining confidentiality, accuracy and attention to detail.
• Other position-level duties as they arise.

Qualifications

• Previous experience in building certification, construction administration, engineering consultancy, building surveying or a similar construction-related administrative role is essential.
• Strong administrative and organisational skills with exceptional attention to detail are essential.
• Ability to understand and interpret construction plans, drawings and technical documentation is essential.
• Excellent written and verbal communication skills are essential.
• Strong customer service skills with the ability to build positive relationships with internal and external stakeholders are essential.
• Strong time-management skills with the ability to manage multiple priorities while maintaining a high level of accuracy are essential.
• Strong problem-solving skills with a proactive and solutions-focused approach are essential.
• Proficiency in Microsoft Office Suite and confidence learning new software systems are essential.
• Ability to work independently, take ownership of assigned tasks and proactively follow up outstanding information is essential.
• Willingness to learn and adopt new systems, processes and ways of working is essential.
• An adaptable mindset with willingness to embrace technology, automation and AI-enabled workflows is essential.
• Previous experience supporting Building Certifiers is highly regarded.
• Familiarity with construction compliance documentation, including Form 15, Form 16 or similar documentation, is highly regarded.
• Certificate IV, Diploma or tertiary qualifications in Building, Construction, Engineering or a related discipline are highly regarded.

Benefits

• Work from home
• Mon - Fri: 8:00 AM – 5:00 PM or 8:30 AM – 5:30 PM AEST
• HMO with 2 free dependents and medical reimbursements
• Government-mandated benefits
• Opportunities to work with leading companies in Australia and beyond
• Training programmes for career development
• Engaging company outings, team activities and wellness sessions
• Supportive, inclusive culture
• Dedicated managers focused on your growth and success

Company Description

Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom and Europe, providing direct access to global careers and long-term opportunities.

• We offer competitive pay and benefits, additional entitlements and structured career development programs that make employment both financially rewarding and professionally sustainable.
• Our industry-leading retention rate demonstrates our commitment to a people-first culture that prioritizes stability, growth and genuine care for every employee.
• Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team.