[Hiring] Catastrophe Complex Property Claims Adjuster @Allstate

Role Description

In this role here are some skills Allstate values because they directly tie to our customer experience and give insight into what skills we are looking for to be a successful adjuster. Allstate is looking for employees who are:

• Well Organized with Good Time Management
• Change Ready and Willing to Adopt New Technologies
• Direct and Decisive Decision Makers
• Clear and Concise Communicators

As a Virtual Property Adjuster, you will play a crucial role in providing exceptional service to our Allstate customers by assisting them during one of their most unforeseen moments. You will work from your professional home office environment, which needs to be distraction free with reliable internet.

Primary responsibilities include:

• Virtually inspecting damages, investigating coverage, preparing estimates within Xactimate and settling claims promptly and accurately.
• Interfacing with customers, contractors, and vendors through various software platforms such as Xactimate, XactAnalysis, and the ClaimsXperience Video Collaboration software.
• Utilizing multiple communication software for phone calls, email, and text messaging, managing a heavy call volume effectively.
• Focusing on wind and hail claims with occasional water loss, ensuring customers receive the best experience, support, and resolution for their specific claim types.
• Handling complex structural losses with multiple rooms and trades.
• Working in a high-volume, fast-paced environment with multiple opportunities to assist customers during unexpected and difficult times.

Qualifications

• Level III Xactimate certification preferred, or equivalent advanced proficiency and experience using Xactimate to prepare detailed property damage estimates.
• Demonstrated experience handling complex and/or large-loss property claims.
• Strong knowledge of property estimating, damage assessment, coverage investigation, and claim settlement practices.
• Ability to independently manage complex property claims with minimal training or ramp-up.
• Experience conducting or supporting virtual property inspections and evaluating photographs, videos, measurements, contractor documentation, and other inspection information remotely.
• Experience working with contractors, vendors, mitigation professionals, and other parties involved in complex property claims.
• Demonstrated ability to manage a high-volume or complex claim inventory while maintaining timely and accurate documentation and customer communication.
• Strong written and verbal communication skills, particularly when explaining complex claim decisions, estimates, and next steps to customers.

Requirements

• Schedule: Monday – Friday w/rotational weekend duty; 8-hour workday during business hours unless CAT Hours are required (7a–7p Central).
• Notice of Licensing Requirement: May require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire.
• Technology & Internet Requirements: 50 MBPS download and 5 MBPS upload. Wired internet connections are recommended for optimal experience.

Benefits

• Base compensation offered for this role is $53,500.00 - $108,000 based on experience and qualifications.
• Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
• Monthly connectivity reimbursement to help offset internet costs for employees eligible to work from home.