[Hiring] CAT Property Inside Adjuster @Allstate

Role Description

Under general supervision, the CAT Inside Property Adjuster is responsible for investigating, negotiating, and settling basic and occasionally moderately complex CAT personal property or liability insurance claims. The individual reviews the insurance policy, reviews reports and photos, evaluates damages, determines loss coverage, negotiates and settles claims and authorizes payments.

Schedule, Travel & Hiring Locations

• Work Schedule: Monday-Friday, 8:00 AM-4:30 PM CT. Rotating weekend coverage and potential mandatory CAT/Large Claim event weekend support. Flexibility is required based on business needs.
• Training Schedule: Monday-Friday, 8:00 AM-4:30 PM CT
• Training: This role includes 2 weeks of onsite training in Dallas, TX. Attendance is required. Travel accommodations will be provided in accordance with company policy.
• Travel: Fully Remote position following completion of training. Occasional travel may be required for business needs.
• Location: Fully Remote
• Not Eligible for Residents of: California, Alaska, Washington, Hawaii, or Puerto Rico
• Notice of Licensing Requirement: As a condition of employment, you must hold an active adjuster license or be willing to obtain one. Candidates must be able to successfully pass required testing which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire.

Key Responsibilities

• Summarizes documents and enters information into claim system notes.
• Demonstrates advanced knowledge of regional construction types and related repair methodologies.
• Negotiates and settles claims in accordance with business unit best practices.
• Handles contents inventories and basic to moderately complex pricing analysis; prepares claims reports.
• Manages ALE (additional living expense) claims as needed.
• Reviews, evaluates, and submits potential underwriting referral actions.
• Investigates and verifies basic and moderately complex coverage/policy information.
• Documents claim files with notes, evaluations, and decision-making processes.
• Maintain strict compliance with state regulations and established Allstate policies, procedures, and internal controls.
• Apply critical thinking and sound judgment to thoroughly evaluate claims, identify issues, and determine appropriate resolution.
• Provide exceptional customer experiences by clearly explaining claim processes, resolving concerns efficiently, producing quality estimates, and building customer confidence and trust.

Education

• 4-year bachelor’s degree (Preferred)

Experience

• 0–2 years’ experience (Preferred)

Education & Experience (In Lieu)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Technology & Internet Requirements

• 50 MBPS download and 5 MBPS upload. In addition, wired internet connections are recommended for optimal experience and may be required for certain customer-facing roles.

Skills

• Business Communications
• Catastrophic Claims
• Document Examination
• Fraud Investigations
• Prioritization
• Property Claims
• Xactimate

Compensation

• Base compensation offered for this role is $50,000.00 - $104,000.00 / Annually and is based on experience and qualifications.

Benefits

• Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
• Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.
• When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating.
• Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.