[Hiring] Casualty Claims Manager @Zenith Insurance Company

Role Description

Under broad direction, the position is responsible for managing a team of P&C supervisors. The Manager will be responsible for managing litigation and large loss claims with significant complexity and exposure.

• Provides effective and strategic leadership guidance to claims professionals, communication of industry data and trends, and new legal issues as necessary.
• Responsible for oversight and management of large loss claims.
• Develops and enforces strategy for claims resolution.
• Works with defense counsel as necessary to expedite claim resolution, and manage LAE.
• Ensures all claims professionals demonstrate technical and customer service excellence.
• Manages claim file reviews or quality control inspections; and manages correction actions as necessary.
• Ensures compliance with state and federal laws and regulations, company best practices, corporate values, and communications.
• Responsible for hiring, coaching, retention, training, and performance management of claims professionals.
• Evaluates performance, prepares performance appraisals, and recommends salary actions in accordance with established corporate standards of performance and company policy.
• Manages team of supervisors and field representatives who are primarily responsible for large loss claims.
• Manages overtime and reporting, and manages utilization of company equipment or vehicles for team members.
• Strengthens team performance by developing new initiatives, efficient processes and procedures to deliver exceptional claims service according to customer needs and industry trends.
• Assists with ongoing enhancement and communication of Best Claims Practices, policies and procedures, training materials, and claim system "rules".
• Manage and assign responsibilities on special projects as needed.
• Works productively and harmoniously with others on a consistent basis, including Agency partnerships.
• Responds positively to direction and feedback regarding performance.
• Consistently maintains professional and appropriate demeanor.
• Performs other duties as assigned.

Qualifications

• High School Diploma or equivalent combination of training/experience required.
• Bachelor’s Degree or equivalent combination of training/experience required.
• 5+ years progressively relevant leadership experience required.
• 5+ years experience managing P&C claims required.
• Litigated claims handling experience.
• Business Auto claims experience preferred.

Requirements

• Strong written and verbal communications, organizational and time management skills.
• Strong organizational and time management skills.
• Applied claims leadership skills.
• Proficient with MS Office suite of products.
• Demonstrated knowledge of commercial and farm claim related issues and policy coverage contracts, including DOI claim regulations.
• Strong presentation skills.
• Demonstrated knowledge of understanding relevant case law or claim related regulations.
• Demonstrated supervisory experience and technical claim issue, processes, best practices, and strategies.

Benefits

• Medical, Dental and Vision Insurance
• Flexible Spending Accounts
• Paid Parental Leave
• Life, AD&D and Disability Insurance
• 401(k), Employee Share Purchase Plan (ESPP)
• Education and Training Reimbursement
• Paid Leave: 3 weeks/year Vacation, 2 weeks/year Sick Leave
• 10 paid Company Holidays, 2 Personal Days, 2 Floating Holidays
• Employee Assistance Program (EAP)