[Hiring] Casino Manager @Duel.com

Role Description

Duel is the purest, fairest casino ever built. The Vatican of gamba. We're waging war on scammers and shady operators — and we need someone to keep the machine running clean while we do it.

You own the casino. Games, players, payments, risk, support — all of it. When something breaks, you fix it. When something leaks, you find it. When players hit problems, you solve them.

This is a hands-on role. You execute first, delegate later. If you're looking for a team to manage from day one, this isn't it.

What you'll do

• Run day-to-day casino operations end-to-end
• Oversee game launches, RTP configs, limits, and availability
• Monitor performance — GGR, hold, player behaviour, anomalies
• Own payments and withdrawals — smooth processing, fast resolution
• Work risk and fraud tools to catch abuse, exploitation, and suspicious activity
• Manage player escalations, disputes, and edge cases
• Keep promotions implemented correctly and performing as intended
• Be the main point of contact with platform providers and key vendors
• Write the SOPs, maintain the controls, plug the revenue leaks

Qualifications

• Hands-on casino backoffice experience — SoftGamings, EveryMatrix, Pragmatic Hub, or similar
• Direct experience with RTP configs, promo mechanics, withdrawals, and stuck payments
• Comfortable with crypto payments and tools
• Startup or lean iGaming experience — not just Tier-1 regulated environments
• High attention to detail, ownership mindset, no hand-holding required

Benefits

• Come run something pure.