[Hiring] Case Manager @Superior Executive Legal Recruiting

Role Description

Well-established and growing California plaintiff-side employment law firm seeks a warm, articulate Case Manager to be the voice of the firm for prospective and current clients, leading welcome and intake calls that set the tone for each client's experience.

• Conduct welcome/intro calls with new and prospective clients, clearly explaining the legal process and what to expect.
• Build rapport and trust with clients from their very first interaction with the firm.
• Gather case details during intake calls, asking informed questions grounded in employment law knowledge.
• Serve as an ongoing point of contact for clients, providing updates and answering questions with clarity and empathy.
• Partner with attorneys to relay client information and flag case-relevant details.

Qualifications

• Bilingual in English and Spanish, with exceptional verbal communication skills.
• Warm, confident phone presence with strong active-listening skills.
• Experience conducting intakes or client-facing calls, ideally in employment law or another high-volume practice.
• Entrepreneurial, self-starter mindset suited to a high-growth, fast-paced firm.

Benefits

• Growing firm, meaningful work, remote flexibility.

Company Description