[Hiring] Care Coordinator @General Medicine

Role Description

The Care Coordinator is a patient-focused role that helps successfully navigate the comprehensive care of our patients in their healthcare journey. This position delivers a delightful experience focused on empathy, clear communication, and making things simple. The position is responsible for prioritizing and documenting administrative tasks in our internal tools and managing inbound/outbound calls. The position works closely to support our clinical team and strives to resolve all issues on behalf of the patient. This position reports to the Operations Manager and works collaboratively with the Director of Operations, Medical Director, and clinicians.

• Appointment scheduling, notification, reminders, and troubleshooting
• Receive inbound calls and place outbound calls from/to: patients, provider offices, insurance companies, labs, and other individuals involved in our patients' care
• Prepare, organize, submit, and manage care documentation in electronic medical records systems and other internal tools
• Support our clinician team with a proactive mindset that includes prompt responses and high attention to detail
• Support our patients' health with empathy, clear communication, seamless transitions, and simplifying steps where possible
• Demonstrate knowledge of HIPAA regulations and maintain the confidentiality of patient information to be compliant with internal policies and procedures
• Work collaboratively with the team to deliver a delightful patient experience
• Self-motivated and organized with excellent follow-up and follow-through on tasks
• Other duties as assigned

Qualifications

• High school diploma or equivalent
• One year experience in a health care based patient service role requiring use of multiple software systems
• Proficiency in computer software including electronic medical records, word processing, spreadsheets, and calendaring
• Excellent problem-solving skills and ability to navigate ambiguity
• Effective verbal and written communication with the ability to thrive in a virtual environment
• Knowledge of medical record management, medical terminology, and healthcare billing practices
• Time management and prioritization skills to manage multiple tasks successfully

Requirements

• Experience with using the Athena platform
• Experience with medical billing submission, clarification, and troubleshooting to optimize reimbursement
• Experience collaborating with engineering and product teams
• Experience with specialist referral processes, including insurance authorization and documentation requirements
• Multi-lingual

Benefits

• Part Time (25hr/wk) positions available
• Location: Virtual
• Hourly wage: $22/hr