[Hiring] Care Adviser @Wellthy

Role Description

As our Care Adviser, you will play a vital role in supporting Wellthy’s Care Coordinators by executing care-related tasks with precision and efficiency. While not a direct point of contact for families, you will work behind the scenes to ensure our members’ caregiving needs are met seamlessly. Your responsibilities will include:

• Executing a variety of care-related tasks to support Care Coordinators in delivering a high-quality member experience.
• Maintaining a task load that aligns with employment status while consistently meeting output and quality standards.
• Leveraging Wellthy’s Care Network and available tools to ensure timely and effective task completion.
• Conducting thorough research to gather, analyze, and synthesize information that supports members’ caregiving needs.
• Utilizing creative thinking to identify and implement effective, resourceful solutions tailored to individual care plans.
• Partnering closely with Care Coordinators and Care Managers to ensure seamless execution of tasks and timely progress.
• Proactively communicating updates, task progress, and any barriers to completion.
• Ensuring all assigned tasks meet Wellthy’s quality standards, including attention to detail, timeliness, and accuracy.
• Supporting the development, maintenance, and improvement of internal resources, including guides and team tools.
• Engaging in professional development opportunities to build expertise and prepare for potential specialization within key focus areas (e.g., medical, mental health, logistics).
• Contributing to Wellthy’s broader team culture and goals by providing feedback on workflows, participating in team discussions, and supporting cross-functional initiatives.
• Assisting with non-client-specific work such as writing guides, advising on product and service improvements, or collaborating on marketing materials as needed.

Qualifications

• Open to learning, experimenting, and evolving.
• Comfort with emerging technology and curiosity around how tools like AI can support your workflow or help families more effectively.
• Remote Work Experience.
• Associates Degree or Higher.
• 3+ years work experience in Health Care, Caregiving field, as well as customer service or administrative experience.
• Housing: 1+ years experience in senior living facilities or property management, Section 8/Low-income housing vouchers, or facility placement preferred.
• Medical: Experience researching and vetting medical providers and specialists.
• Mental Health: Experience in mental health/substance abuse with a general knowledge of diagnoses.
• In Home Support: Experience with private and agency in-home support services including childcare, elderly care, personal care.
• Finance: Experience with medical billing/coding, insurance, and billing claims.
• Veterans: Experience with Veterans Affairs, benefits, and services for military personnel and their families.

Requirements

• To work remotely, you must have a strong internet connection, quiet space to take calls, and a professional (distraction-free) environment.
• Location: This is a remote and US states based opportunity. We ask that you work in a location that is private, with secure (not public) internet and phone access.
• Suitable to safely and securely accommodate the sensitive information that you will be handling and communicating.
• You are required to work from a private, dedicated, distraction-free space.
• Our Wellthians are located throughout the United States but we are currently not accepting candidates in the following states: Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Oklahoma, Rhode Island, and West Virginia.

Benefits

• Pay Rate: $19/hour (including training).
• Remote work environment.
• Medical, dental, and vision benefits within 30 days of hire.
• Retirement saving account with matching company contributions.
• Mental health benefits.
• 15 days paid vacation, two additional days for each subsequent year (up to a maximum of 25 days).
• Sick and Caregiving Days.
• Professional development initiatives for growth.
• Generous parental leave (maternal and paternal) during a new child’s first year (born into family or adopted) and pregnancy loss leave.