[Hiring] Card Program Manager @Gnosis

Role Description

As the Card Program Manager at Gnosis Pay, you will play a critical role in scaling our card operations while ensuring exceptional customer satisfaction. You will collaborate with our management team, payment processors, vendors, and sponsor bank to develop and refine operational processes essential for effective product scale-up.

• Operational Strategy Development: Work with the management team, payment processors, key vendors, and sponsor bank to develop and implement essential operational processes for product scaling.
• Card Operations Management: Manage all aspects of card operations, including customer onboarding, card printing and fulfilment, payment processing, customer relations operations, fraud management, chargebacks, collections, and account maintenance.
• Stakeholder Communication: Engage effectively with internal and external stakeholders to maintain clear communication and collaboration.
• Operational Excellence: Oversee all operational processes, ensure the development and maintenance of standard operating procedures, and drive quality initiatives across the customer lifecycle to deliver the highest customer experience.
• Risk and Compliance Management: Work closely with our Compliance team to establish a strong operational controls framework to manage financial and operational risks while complying with regulatory requirements.
• Vendor Management: Manage third-party vendors to ensure they meet all commitments, SLAs, and quality expectations, continuously working with them to improve delivery standards.
• Product Development Support: Assist in the development and launch of new products, ensuring operational alignment with company goals.
• Reporting and Analytics: Create and maintain operational and financial reports for comprehensive visibility and strategic decision-making.

Qualifications

• Experienced Leader: Demonstrated experience in card operations management within the financial services or fintech industry.
• Web3 Knowledge: Exposure to Web3 through personal interest, use, or professional experience.
• Strategic Thinker: Skilled in developing and implementing comprehensive operational strategies.
• Communicator: Exceptional ability to engage with various stakeholders.
• Quality and Process Oriented: Committed to high operational standards and continuous improvement.
• Risk and Compliance Acumen: Proficient in managing risks and adhering to regulatory standards.
• Vendor Management Skills: Strong capability in managing third-party relationships and performance.
• Analytical Mindset: Ability to use data analytics for enhancing operational efficiency and decision-making.

Benefits

• Personal Development: Pursue your professional goals with our support, including personal education budgets and conference allowances. We invest in your growth and learning.
• Innovation and Experimentation: Interested in exploring new ideas? Dedicate your Friday afternoons to research or work on a side project within our ecosystem. We encourage creativity and experimentation.
• Flat Hierarchy: Navigate with ease in our organization. Our flat hierarchy ensures your ideas and contributions are valued and heard, without getting lost in a complex structure.
• Flexible and Remote Work: Not a morning person? No problem! We embrace flexible working schedules and have a long-standing culture of remote work. Balance your professional and personal life in a way that works for you.
• State-of-the-Art Equipment: Receive the latest hardware and all the tools you need. We make sure you're well-equipped to do your best work.
• Growth and Opportunity: Grow with us in an exciting industry. As Gnosis rapidly expands, so do the opportunities for you to make a significant impact. We value initiative and a proactive approach.
• Community and Mission: Join a team that's passionate about our mission and enjoys working together. We’re not just colleagues; we’re a community driven by a shared goal.

Company Description

At Gnosis, we strive to create an inclusive environment that empowers our team members. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be an equal opportunity employer: all qualified applicants are considered for positions regardless of race, ethnic origin, age, religion or belief, marital status, gender identification, sexual orientation, or physical ability.