[Hiring] Business Technology Specialist III @Samsara

Role Description

Samsara is looking for a driven IT Specialist to help create and support Samsara's cloud-first IT strategy, enabling rapid company growth. A typical day may include:

• New site planning
• Network bring-up/troubleshooting
• Managing vendors
• Evaluating new products
• Responding to internal requests for support
• Developing automation to enable us to work better

In this role, you will be required to work Pacific Timezone, between 8:30AM to 5:30PM PST. This is a remote position open to candidates residing in Canada only. Relocation assistance will not be provided for this role.

You should apply if:

• You want to impact the industries that run our world.
• You are the architect of your own career.
• You’re energized by our opportunity.
• You want to be with the best.

In this role, you will:

• Demonstrate strong admin experience in managing SaaS applications such as Okta, Google Workspace, Slack, and Zoom.
• Have a solid understanding of Okta, including app integrations, automating rules, etc.
• Deploy and manage systems that foster collaboration and productivity at scale.
• Plan and integrate the tools and services which run our workplaces.
• Configure and manage cloud-based telephone systems, including call routing, IVR management, system integration with CRM, and end-user handsets/softphones.
• Utilize knowledge of Apple products (Macbooks, iPhones, etc).
• Maintain an escalated tickets queue and respond to requests in a helpful and timely way.
• Document IT policies and procedures.
• Seek opportunities to improve how we work with an eye on continuous improvement & process optimization.
• Drive core operations that keep the company secure and productive.
• Mentor new hires as the organization grows quickly.
• Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices.

Qualifications

• Minimum of 6 years of experience working in an IT Role.
• Must have experience working with Okta, Google Workspace.
• Must have a minimum of 2 years of Tier II escalation support experience.
• Available to work Pacific Timezone, between 8:30AM to 5:30PM PT.
• Must reside in Canada.

Requirements

• Bachelor’s Degree in a STEM related field (Science, Technology, Engineering or Math) - preferred.
• Technical Certification - preferred.

Benefits

The range of annual base salary for full-time employees for this position is below:

• Annual Base Salary: $79,050 — $93,000 CAD

At Samsara, we build for the people who keep the global economy moving. Our compensation program delivers above-market total compensation through:

• Base salary
• Performance-based bonus/variable pay
• Equity (for eligible roles) in a high-growth public company

Beyond compensation, we provide:

• A flexible, employee-led remote model
• A professional development stipend
• Comprehensive health and parental leave plans
• And more