[Hiring] Business Systems Analyst II or Sr. @External

Role Description

Performs systems analysis and provides support and guidance to end-users for company applications and administration systems. Acts as a liaison between internal business staff, IT technical teams and vendors to evaluate business needs and drive system solutions to support business strategies and objectives.

Essential Duties

• Follows an established requirements gathering process to identify requirements.
• Conducts thorough research and analysis to validate business needs, objectives and opportunities.
• Communicates requirements to the development teams through the use of specifications, statements of work, project plans, or other forms of documentation.
• Works closely with internal business staff, IT developers/architects/technical experts and system vendors to translate business requirements into IT-based solutions.
• Coordinates development work with system vendor and/or IT developers/architects/technical experts to ensure appropriate system configuration.
• Performs testing to ensure optimal system configuration and performance. Coordinates with developers, quality assurance teams, and users to test processes and ensure functionality and user acceptance.
• Provides support and guidance to end-users on company application functionality and capabilities.
• Performs root cause analysis of issues, identifies and recommends workable solutions to application and systems problems.
• Works with system vendors and/or IT technical team as needed to escalate and resolve complex issues, deliver system enhancements and support the application.
• Coordinates project activities including requirements gathering, configurations, testing, training and go live support. Maintains project files and provides status updates.
• Develops user documentation and training materials and may facilitate training on company applications and systems.
• Performs other related duties and responsibilities as assigned.

Qualifications

• Strong knowledge of all business system analysis tools, processes, methodologies and standards for business requirements information gathering, analysis and documentation.
• Understanding of application design and system configuration.
• Understanding of project management methodologies.
• Basic understanding of SQL for extracting and analyzing data and troubleshooting issues.
• Advanced problem-solving and analytical skills.
• Strong written and verbal communication skills, as well as meeting facilitation skills.
• Ability to effectively convey complex and detailed technical information.
• Excellent organizational skills and ability to work independently.
• Ability to develop skills in multiple technical environments and grasp business processes.
• Ability to build relationships and collaborate with internal partners and vendors.

Requirements

• Bachelor's Degree in related field or equivalent experience.
• 2-4 years’ programming, systems analysis, or business analysis experience, equivalent work experience and/or demonstrated competency.

Preferred Education and Experience

• LOMA courses; Master’s degree.
• Experience with process mapping/process documentation.
• Proven analytical and problem-solving experience.
• Configuration experience with Enterprise applications.
• Vast knowledge of insurance.
• Programming or SQL Experience.

Benefits

• A culture that values employees and celebrates, empowers, and inspires a diverse workforce.
• Outstanding and affordable benefits package.
• PTO provided at date of hire.
• 11 paid holidays.
• 401(k) with up to 6% match; fully vested from day 1.
• Remote opportunities with company-provided equipment.
• Team-oriented, collaborative group of peers.
• Career advancement opportunities.
• Tuition Reimbursement.
• Employee Assistance Program.
• Inclusion Council and Employee Resource Groups.
• Recharge Days and Volunteer Time Off.

Pay Transparency

The anticipated pay for new hires entering as a BSA II is between $70,700 and $84,900. The full pay range is $70,700 to $99,000. The anticipated pay for new hires entering as a Sr. BSA is between $87,000 and $99,000. The full pay range is $87,000 to $131,000. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications, and company tenure & equity. In addition to base compensation, this role is eligible for an annual incentive plan based on company performance and individual performance.

Company Description

When it comes to making a meaningful difference in the lives of our customers and employees, USAble Life is always ready. We are a diverse group of individuals working together to go the extra mile. Through our DEI initiatives, employees feel empowered to bring their talents and voice to our culture.