[Hiring] Business Systems Analyst II @First Citizens Bank

Role Description

This is a remote role that may be hired in the following locations: Raleigh, North Carolina | Phoenix, Arizona | Dallas, Texas | Jacksonville, Florida.

This Business Systems Analyst II position sits within First Citizens Bank's SDLC Governance Enablement team, delivering strategic insight into Software Development Lifecycle (SDLC) governance processes, technology controls, and business systems through complex analysis, reporting, and operational activities. The role serves as a subject matter expert on SDLC governance requirements, procedures, and compliance/adherence.

The role is responsible for supporting the implementation, adoption, and enablement of SDLC governance requirements across technology and business teams. This includes:

• Partnering with application development, business/product, and risk stakeholders to drive awareness, consistency, and adherence to established SDLC procedures.
• Assisting in identifying and resolving process issues, which may involve adherence and governance reviews, reporting development, or governance process improvements.

Qualifications

• Minimum Required Education and Experience: Bachelor's Degree and 2 years' experience OR High School Diploma or GED/Equivalent and 6 years' experience in Systems Support, or Analytics, or Operational Support.
• Preferred Education and Experience: Bachelor's Degree and 4 years' experience OR High School Diploma or GED/Equivalent and 8 years' experience in Systems Support, or Analytics, or Operational Support.

Requirements

• Data Analysis: Sources, compiles, and interprets data. Analyzes data for accuracy and efficiencies, effectively communicates analysis output.
• Identifying Requirements: Determines system requirements and communicates them through specifications, reports, project plans, or other forms of documentation. Identifies issues that affect system processes and assists in correcting. Ensures compliance through testing and analysis.
• Reporting: Produces advanced reporting based on data analysis, user input, and system testing. Identifies patterns, problems, and areas of improvement. May develop process enhancements based on analysis results.
• System Support: Provides expert technical support for systems by responding to escalated inquiries, ensuring processes run smoothly, and working to continuously improve the end-user experience. Implements recommended modifications and enhancements. Serves as an analytics resource to the wider organization or business units, offering guidance on systems and data output.
• Support execution and ongoing maturation of the SDLC Governance, including standards, procedures, and controls.
• Perform complex analysis of SDLC processes, compliance data, and governance metrics to evaluate effectiveness and identify opportunities for improvement.
• Review SDLC artifacts to assess adherence to governance requirements, including requirements management, testing, approvals, and change management.
• Monitor and report on SDLC compliance, exceptions, issues, risks, and remediation activities.

Benefits

Benefits are an integral part of total rewards, and First Citizens Bank is committed to providing a competitive, thoughtfully designed, and quality benefits program to meet the needs of our associates. More information can be found at First Citizens Bank Benefits .