[Hiring] Business Systems Analyst I @Golden 1 Talent Acquisition Team

Role Description

The Business Systems Analyst I role is responsible for engaging with various business units to translate business needs into quality software solutions and assists in the design, development, and implementation of identified solutions following Agile Software development practices. This also includes the operational support for all managed enterprise-wide software solutions.

• Oversees all aspects of the Software Development Lifecycle for enterprise-wide software solutions by reviewing, analyzing, and creating detailed documentation of business unit needs, including workflow, program functions, and steps required to implement technical business processes.
• Drives efficient and effective joint business/IT requirements and solution discussions in addition to stakeholder review meetings.
• Provides high-quality analytical system solutions for key stakeholders.
• Identifies software functional gaps and opportunities for improvement.
• Collaborates with product owners to create product backlog by using Agile practices.
• Creates user stories with relevant acceptance criteria.
• Participates with the implementation of projects as technical subject matter expert from beginning to completion.
• Participates in scrum events such as daily scrums, sprint planning, backlog refinement, sprint retrospective, and reviews.
• Supports Agile practices and encourages the improvement of service.
• Designs, creates, and documents process flows, technical requirements list, specifications, diagrams, scenarios, mockups, and/or models for the development team using Visio, MS Word, Excel, PDF, SharePoint, and other like tools.
• Provides Tier 2 application support to uphold day-to-day business line operations, including the resolution of all internal tickets to a timely and successful resolution for all Enterprise-wide managed software solutions.
• Troubleshoots issues, assists in triage, and assesses risk and serves as escalation points for incident management.
• Manages administrative functions such as customizations of forms, fields, reports and creates saved searches, dashboards, workflows, role-based access management, and reporting support.
• Effectively works to resolve business line application requests or reported issues through effective listening skills, positive action, information gathering, and/or ticket escalation.
• Keeps application users regularly informed on progress and resolution for all application issues reported and in alignment with internal service level agreements using clear communication.
• Collaborates and coordinates with third-party service providers or other internal technical teams to address software needs-based solutions and production issues with implemented resolutions and consistent follow-up.
• Establishes and maintains strong working relationships with business line, other internal technical teams, and third-party service providers needed to improve Enterprise-wide software solutions.
• Participates in on-call support for critical response to after hour application impairments or major outages as needed.

Qualifications

• Minimum two-year degree in Information Technology, Project Management, or Business Administration required, or 2 years of experience.
• Bachelor’s degree in Business Administration, Accounting, Information Technology, Engineering, Management, or related field preferred with 2+ years of experience.
• Equivalent work experience may be considered in lieu of a 2-year degree.
• Agile certifications preferred.
• Four years or more experience in financial or health services, including technical business analysis, product development, and process improvement.
• Experience working in an Agile environment or Azure ecosystem (DevOps) strongly desired.
• Knowledge of commonly used financial industry concepts, practices, and guidelines.
• Knowledge of existing Credit Union products, services, and overall operational guidelines, especially as it relates to various delivery channels.
• Excellent oral communication, presentation, and technical writing skills.
• Strong research, technical analysis, planning, and organizational skills.
• Ability to use logical reasoning when interpreting facts.
• Experience with medium to large enterprise software systems, as well as the ability to learn new systems quickly.
• Ability to analyze and document complex technical business processes.
• Ability to make observations, examinations, evaluations, and recommendations.
• Ability to execute projects and direct team members to implement system upgrades and enhancements.
• Strong PC skills.

Requirements

• Strong oral and written communication skills required to interact or complete technical analysis with Credit Union staff, management, or vendor partners.
• Strong adaption skills contributing to an environment that promotes and enables change to facilitate improved ways of working.
• Understanding of Agile-based development practices.
• Must possess sufficient manual dexterity to skillfully operate an online computer terminal and other standard office equipment.
• Makes sound decisions in the absence of detailed instructions.
• Ability to multitask, work under pressure and tight deadlines; may be required to work extended hours to complete tasks or respond to system production issues.
• Proven ability to develop, document, and maintain operational policies and procedures.

Benefits

• Remote work opportunity in California.
• Competitive pay range of $76,600.00 - $82,000.00 annually.

Company Description

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.