[Hiring] Business Systems Analyst, GTM Systems @Fleetio

About the Role

We’re looking for a Business Systems Analyst, GTM Systems to support the execution and delivery of our Go-To-Market (GTM) systems initiatives. This role reports to the Director of GTM Systems and plays a critical role in intaking requests, gathering requirements, supporting planning, and coordinating delivery across our GTM systems portfolio.

You’ll act as a key liaison between our Sales, Marketing, CS, Sales Operations, and the GTM Systems team, helping translate business needs into clear system requirements and ensuring work is delivered on time and adopted successfully. This is a hands-on, execution-focused role ideal for someone who enjoys bringing structure to ambiguity, keeping projects moving, and enabling GTM teams to work more efficiently through well-designed systems and processes.

About Fleetio

Fleetio is a modern software platform that helps thousands of organizations around the world manage their fleet operations. Transportation technology is a fast-growing market, and we’re leading the charge with passionate customers and rapid growth. We raised $450M in Series D funding in March 2025 and are continuing to scale across teams and markets.

Learn more about Fleetio and our culture:

• Culture videos: https://fleet.io/culture
• Company overview: https://www.youtube.com/watch?v=IlvIbwZT3oU
• Careers page: https://www.fleetio.com/careers

What You’ll Do

Business Analysis & Requirements

• Partner with Sales, Marketing, Customer Success, Partners, and RevOps to intake, analyze, and prioritize business requests related to GTM systems
• Lead requirements-gathering sessions and working meetings to understand workflows, pain points, and desired outcomes
• Translate business needs into clear user stories, functional requirements, and system specifications for the GTM Systems team
• Document current-state and future-state processes, helping identify opportunities for improvement and scalability

Planning & Delivery Support

• Collaborate with the GTM Systems team to break work into sprints, milestones, and deliverables
• Help manage and maintain the GTM systems backlog in partnership with the Director of GTM Systems
• Coordinate timelines across development, testing, and deployment to ensure predictable delivery
• Track progress, surface risks or blockers, and help keep stakeholders aligned on expectations

Testing & Change Management

• Coordinate and support User Acceptance Testing (UAT), ensuring solutions meet documented requirements
• Facilitate smooth adoption of system changes by partnering with stakeholders and Enablement
• Help identify adoption risks and support mitigation efforts through documentation, communication, and training support

Systems Operations & Support (as needed)

• Support operational continuity across GTM tools (e.g., Salesforce and related platforms), including basic troubleshooting, workflow updates, and permissions support
• Assist with maintaining SLAs and providing coverage during high-volume or critical periods
• Identify recurring issues or inefficiencies and partner with GTM Systems leadership on improvement opportunities

Documentation & Knowledge Management

• Create and maintain clear documentation including process flows, system diagrams, and data definitions
• Capture and share knowledge to reduce onboarding friction and improve team efficiency
• Ensure changes and decisions are documented and accessible to relevant stakeholders

What We’re Looking For

• Experience in business systems analysis, requirements gathering, and translating business needs into technical deliverables
• Hands-on experience working with Salesforce and adjacent GTM tools (e.g., Outreach, Gong, Marketo, Clay, 6sense, Workato)
• Familiarity with Agile or sprint-based delivery and cross-functional project coordination
• Strong communication skills and comfort working with both business stakeholders and technical teams
• A detail-oriented, systems-minded approach with an interest in process improvement and operational excellence
• Ability to operate effectively in a fast-paced environment with changing priorities, while maintaining organization and follow-through

Why Join Us?

In this role, you’ll work closely with GTM Systems leadership and gain exposure to how GTM systems are planned, built, and scaled. You’ll have the opportunity to make a direct impact on how our GTM teams operate day to day—while growing your skills in systems, delivery, and cross-functional collaboration within a supportive team environment.