[Hiring] Business Systems Analyst @NASA Federal Credit Union

Role Description

We are seeking a highly skilled Business Systems Analyst (BSA) with a strong background in intelligent automation, robotic process automation (RPA), and AI-driven solutions to help optimize business operations. The ideal candidate will bring hands-on experience in automation development, UiPath, Workbot technologies, Intelligent Document Processing (IDP), and emerging agentic AI capabilities, with a proven ability to identify, analyze, and implement scalable automation opportunities. This role requires a blend of technical expertise and business acumen, including process discovery, requirements gathering, solution design, and collaboration across cross-functional teams.

Success in this position requires strong analytical skills, curiosity, adaptability, and the ability to thrive in a dynamic environment where priorities and technologies continue to evolve.

Essential Duties and Responsibilities:

• Plans, designs, develops, and launches efficient business, financial, and operational systems in support of core organizational functions and business processes.
• Gathers and analyzes data in support of business cases, proposed projects, and system requirements.
• Generates and compiles reports based on findings, complete with probable causes and possible solutions to system issues.
• Applies proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investment.
• Performs research, troubleshooting, and fact-finding.
• Occasional evening and weekend work to meet deadlines.
• Designs, develops, and implements software and hardware solutions, systems, or products with proven experience.
• Supports the organization’s goals and objectives.
• Creates system models, specifications, diagrams, and charts using Microsoft Visio.
• Evaluates business implications of the application of technology to the current business environment.

Level II:

• Performs all duties of a Level I.
• Applies technical knowledge of programming languages at NASA Federal, including, but not limited to, PowerOn, VB.NET, VBScript, T-SQL.
• Applies working knowledge of network and PC operating systems.
• Imports data for use in report software, spreadsheets, graphs, and flow charts.
• Coordinates the design, development, and implementation of software and hardware solutions, systems, or products.
• Demonstrates the ability to work independently in some phases of system analysis and considers the business implications of the application of technology to the current business environment.

Level III:

• Performs all duties of a Level II.
• Acts as a project leader as assigned.
• Enhances process automation using an Enterprise Scheduler and/or RPA tools.
• Analyzes the operation of database hardware, software, and standards, as well as data retrieval methodologies and mainframe applications.
• Oversees the design, development, and implementation of software and hardware solutions, systems, or products.
• Provides systems analysis and considers the business implications of the application of technology to current and future business environments.
• Guides and advises less-experienced Business Systems Analysts under general direction.

Qualifications

• Level I: Minimum of one year of combined Business Administration, Computer Science, Accounting, or Management Information Systems experience required (unless skills are deemed appropriate by the CIO/VP of Technology Services).
• Experience with core software applications.
• Understands basic programming concepts (sequence of commands, conditional structures, looping structures, etc.).

• Level II: All education and experience for Level I.
• Minimum of three years of combined Business Administration, Computer Science, Accounting, or Management Information Systems experience required (unless skills are deemed appropriate by the CIO/VP of Technology Services).
• Possesses working knowledge of current network hardware, protocols, and standards.

• Level III: All education and experience for Level II.
• Minimum of five years of combined Business Administration, Computer Science, Accounting, or Management Information Systems experience required (unless skills are deemed appropriate by the CIO/VP of Technology Services).
• Advanced experience with system analysis and application of technology to business environments.
• Advanced experience in analyzing the operations of database hardware, software.

Benefits

• Comprehensive healthcare.
• 401(k) with employer match up to 6% and immediate 100% vesting.
• Gain Sharing Bonus (eligibility rules apply).
• Health Insurance (Choice of two nationwide PPO plans).
• High-Deductible Plan: 100% employer contribution toward premium (HSA and FSA compatible).
• Low-Deductible Plan: Generous employer contribution toward premium (FSA compatible).
• Dental Insurance: Generous employer contribution toward premium (HSA and FSA compatible).
• Vision Insurance: Generous employer contribution toward premium (HSA and FSA compatible).
• Long-term Disability Insurance.
• Flexible Spending Medical Account (FSA).
• Flexible Spending Dependent Care Account.
• Health Savings Account (HSA).
• Voluntary Supplemental Employee and Dependent Life Insurance.
• Voluntary Short-term Disability Insurance.
• Remote or Remote / Hybrid work options based on position.
• Life Insurance/AD&D.
• Vacation Leave (excluding Outside Loan Officers).
• Sick and Safe Leave.
• 11 Paid Holidays.
• Education Assistance.
• Employee Referral Bonus.
• Credit Union Membership Eligible.
• Employee Assistance Program.
• Identity Theft Protection (Additional premiums to add family members).
• Pet Insurance.
• Employee Discount Program.

Company Description

At NASA Federal Credit Union, we strive to ensure a culture of collaboration, inclusion, and opportunity where everyone can feel valued, appreciated, and respected. We commit to recruit and retain a diverse team with the best talents to live our vision, mission, and values. We recognize that respecting different perspectives and experiences makes us stronger together.