[Hiring] Business Systems Analyst @Salmon Group

Role Description

You'll build the processes and tooling behind client data quality at Salmon — reducing manual work and making Operations' output measurable.

• Own client data verification and update processes end-to-end, from diagnosing current gaps to designing and implementing solutions.
• Build and evolve an internal Creatio module from the ground up, used daily by the Operations team.
• Work at the intersection of business, technology, and data, with direct influence on operational efficiency, data quality, and automation.

• Analyze, design, and optimize business processes for manual client data verification and updates.
• Develop the internal Creatio module for Operations: user scenarios, workflow logic, and ongoing improvements.
• Identify bottlenecks, redundant manual work, and opportunities for automation.
• Gather business requirements, translate them into functional and system requirements, and support implementation with the engineering team.
• Define and track operational metrics — processing speed, queue status, verification status, and process efficiency — using SQL to analyze data and find root causes.
• Collaborate with Operations, Compliance, Customer Service, Antifraud, and Engineering to align requirements and build end-to-end processes.

Qualifications

• 3+ years of experience as a Business Analyst, System Analyst, Business Systems Analyst, or similar role.
• Strong experience analyzing, designing, and optimizing business processes, including AS-IS/TO-BE mapping, with BPMN or similar visualization tools.
• Experience working with internal IT systems: translating business needs into functional and system requirements, and supporting implementation with engineering.
• Working-level SQL: able to independently investigate data, test hypotheses, and find the root causes of issues.
• Data-driven approach: able to define and analyze operational metrics, assess process efficiency, and propose improvements independently.
• Working English for business communication: able to discuss processes, align requirements, and work with international teams.

Benefits

• Ownership and flexibility.
• Stock option plan — four-year vesting with a 25% cliff after the first year.
• Fully remote work with core collaboration hours from 12:00 to 6:00 PM Manila time (UTC+8).
• Company-provided tools and equipment.
• Medical insurance support for you and your family through co-funding or reimbursement, depending on your location and subject to policy limits.
• Access to an internal mental health support specialist.
• 22 vacation days, Philippine public holidays, and 15 sick days.
• Opportunities to learn and share your expertise through internal expert meetups, external conferences, speaking opportunities, and industry publications.
• Company-sponsored trips to Manila to meet and work with your team in person.
• High-performing teams can earn a dedicated beach house week in Southeast Asia.