[Hiring] Business Systems Analyst @Symetra

Role Description

In this role, you will help deliver business value by configuring and enhancing technology solutions that support operational needs. You’ll partner with business and technology teams to analyze requirements, configure system functionality, improve processes, and support the successful delivery of system enhancements. This position is ideal for someone who enjoys solving problems, learning new systems, and translating business needs into practical solutions.

What you will do

• Configure and maintain business applications, including workflows, business rules, forms, user interfaces, and data elements.
• Analyze business needs and support the design, testing, and implementation of system enhancements and process improvements.
• Create and maintain documentation, including business requirements, system specifications, and process flows.
• Collaborate with business and technology partners to troubleshoot issues, identify solutions, and improve system performance.
• Participate in requirements gathering, design reviews, testing activities, and implementation planning.
• Coordinate system changes across multiple environments and support production deployments.
• Develop and execute test plans, validate system changes, and support user acceptance testing.
• Provide production support, resolve application issues, and assist users with system functionality.
• Support reporting, data management, and ongoing optimization efforts.
• Contribute to project initiatives and continuous improvement activities that enhance business operations.

Qualifications

• Bachelor’s degree in computer science, engineering, or a related field preferred. High school diploma required.
• 2+ years of experience in business systems analysis, operations, technology, insurance, financial services, or a related field.
• Experience with FINEOS or similar configurable business platforms strongly preferred.
• Experience within group benefits insurance, including Life, Disability, Leave/Absence, or related products is preferred.
• Experience with SmartComm is preferred.
• Strong analytical and problem-solving skills with the ability to evaluate information, identify root causes, and recommend solutions.
• Effective communicator who can build strong relationships and collaborate across teams and levels of the organization.
• Curious, adaptable, and motivated to learn new business processes and technologies.
• Understanding of the Software Development Life Cycle (SDLC) and systems implementation practices.
• Experience supporting, configuring, or enhancing business applications.
• Working knowledge of system integrations, data flows, and business process automation.
• Ability to manage multiple priorities and work independently while maintaining attention to detail.
• Experience translating business needs into system requirements, test scenarios, or process improvements.
• Professional certifications relevant to business analysis, systems, or technology are a plus.

Benefits

• Flexible full-time or hybrid telecommuting arrangements.
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%.
• Paid time away including vacation and sick time, flex days and ten paid holidays.
• Give back to your community and double your impact through our company matching.

Company Description

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.