[Hiring] Business Systems Analyst @Genea

Role Description

Genea is looking for a sharp, systems-minded Business Systems Analyst to serve as a cross-functional partner bridging our Sales, Sales Operations, Marketing, Post-Sales, and Product teams. This is a high-impact, cross-functional role for someone who thrives at the intersection of business strategy, process, automation, and technology.

You will own the requirements, roadmap, and governance of Genea’s internal commercial tech stack—anchored by Salesforce CRM—and act as a project manager and internal business consultant to drive operational efficiency, data integrity, and scalable tooling across our revenue organization.

You will:

• Serve as the primary business systems owner for Salesforce CRM and Genea’s broader internal commercial tech stack.
• Partner with various teams to gather, document, and prioritize business requirements.
• Translate business needs into structured requirements: user stories, process maps, data flow diagrams, and functional specifications.
• Lead end-to-end project management for internal systems initiatives.
• Evaluate requested features against long-term architectural health and ROI.
• Design and lead the 'human' side of system rollouts.
• Maintain and continuously optimize Salesforce CRM data architecture.
• Identify and close process gaps and inefficiencies across the revenue funnel.
• Analyze and optimize the hand-offs between Sales, Finance, and Post-Sales.
• Serve as Genea’s primary Salesforce administrator.
• Govern data quality standards across CRM and connected systems.
• Build and maintain documentation for system configurations and training materials.
• Evaluate, recommend, and implement new tools or integrations.
• Support reporting and analytics needs across the revenue organization.
• Collaborate on ad-hoc strategic projects.

Qualifications

• Bachelor’s degree in Business, Information Systems, Computer Science, or a related field; equivalent practical experience considered.
• 3–5+ years in a Business Analyst, Systems Analyst, Revenue Operations, Sales Operations role or Business System Manager role.
• Hands-on experience administering or closely working within Salesforce CRM in a SaaS or technology company environment.
• Demonstrated track record of leading cross-functional systems projects.
• Experience working directly with Sales and Marketing stakeholders.
• Salesforce Administrator (ADM-201) certification is strongly preferred.
• PMP, PMI-ACP, or equivalent project management certification is a plus.
• SCRUM or Agile certification is a plus.

Requirements

• Salesforce CRM: admin-level proficiency.
• Familiarity with marketing automation platforms and CRM-adjacent tooling.
• Experience building and deploying AI-driven agents or automated workflows.
• SQL proficiency is preferred.
• Proficiency with data mapping, requirements documentation, and process diagramming tools.
• Proficiency with Agile and project management tools.
• Exceptional stakeholder management skills.
• Strong written and verbal communication skills.
• Project management discipline.
• Data-driven mindset with attention to detail.
• Comfortable working in a fast-moving, distributed SaaS environment.
• Extreme ownership of outcomes.

Benefits

• Medical, dental, and vision insurance.
• Flexible spending accounts (FSA).
• Life insurance.
• Accidental death and dismemberment (AD&D) insurance.
• Long-term disability (LTD) coverage.
• Paid time off (PTO).
• 401(k) retirement savings plan.

Estimated Salary Range

$120,000 – $145,000 base salary. The final offer may be higher or lower depending on the candidate's experience and qualifications.