[Hiring] Business Systems Analyst @NTT Ltd.

Role Description

The Senior Associate Business Analyst is a developing subject matter expert, responsible for working with internal and external clients to determine requirements and to define solutions to address business, process and systems problems, and improvements in the organization.

Working under supervision when needed, this role acts as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals.

• Acts as a bridge between the business problems and the technology solutions.
• Supports the analysis, transformation and ultimately works towards resolving business problems with the help of technology.
• Works with internal clients and applies best practice methodologies to determine business requirements and to define solutions to address business, process, information and system problems, improvements or change.
• Delivers business projects in line with sponsor requirements and enterprise architecture.
• Proactively develops and deploys enhanced services and platforms, covering all the functional aspects from service/product definition through to build and deployment.
• Ensures the identification and documentation of operational gaps including user guides, templates, test cases and related user training.
• Assists with the resolution of issues pertaining to the service.
• Adheres to and follow the relevant development and support processes.
• Communicates and escalates if any issues arise or deliverables cannot be met and request assistance to ensure closure of issues.
• Takes responsibility for delivery of project elements under relevant guidance and supervision.
• Performs any other related task as required.

Qualifications

• Developing understanding of business practices and processes.
• Team player who displays good client service orientation with well-developed administrative and organization skills.
• Developing expertise in specific systems, processes and technologies that they will be required to analyze.
• Meticulous attention to detail whilst working under pressure.
• Excellent verbal and written communication skills.
• Ability to listen empathetically.
• Ability to build rapport and engage effectively with a variety of stakeholders.
• Knowledge of project management methodology.
• Good analytical skills with the ability to convert business requirements into operational deliverables (functional requirements) to meet business objectives.
• Good documentation skills, in particular, functional requirements, test cases, system user documentation, processes and procedures and presentations.
• Working knowledge of Microsoft Exchange, Word, Excel Project, PowerPoint and Visio.
• Understanding of systems generally used in a services organization e.g. ServiceNow, Siebel, Remedy, SAP, EMS would be advantageous.

Requirements

• Bachelor’s degree or equivalent in Business or Information Technology or a related field.
• Project management certification would be advantageous.
• Professional in Business Analysis certification is preferred.
• IIBA Membership required.
• Relevant technology certification(s) required, such as ITIL.
• Moderate level experience as a Business Analyst gained within a technology services environment.
• Moderate level experience as a system administrator or developer would be advantageous.
• Developing experience in and with all operational aspects of a Services business, preferably with a Systems Integrator.
• Developing experience in the business requirement gathering, use case definition, process mapping and implementing new services and systems.

Workplace type

Remote Working