[Hiring] Business Systems Analyst @CSC

Role Description

Our team's Senior Business Systems Analyst plays a crucial role in bridging the gap between business needs and technical solutions. This role involves analyzing business processes, identifying areas for improvement, and translating business requirements into technical specifications. The Senior Business Systems Analyst collaborates with stakeholders to ensure software solutions meet business objectives and technical standards. Our team plays a critical role in supporting and securing global customer Login and User Management as part of an Enterprise Technology Identity and Access Management capability. Work may include new integrations, software upgrades, and new feature developments– all driven by a need to meet regulatory obligations, innovative efficiencies, and excellent customer experience. Projects may be local or global and include one or many different software applications, with the opportunity to travel.

Key Competencies

• Analytical Thinking: Ability to break down complex technical problems into actionable solutions.
• Technical Acumen: Understanding of IT infrastructure, software development, and technical solutions, with a focus on Identity and Access.
• Communication: Strong ability to convey information clearly to both technical and non-technical stakeholders.
• Problem-Solving: Adept at identifying issues and determining root causes with a focus on resolution.
• Collaboration: Experience working in cross-functional teams to deliver project outcomes.

Key Responsibilities

• Requirements Gathering: Collaborate with stakeholders to gather and document business and technical requirements. Conduct interviews, workshops, and data analysis to fully understand needs and objectives.
• Technical Analysis: Analyze and interpret technical and business specifications. Provide expertise in assessing system requirements, creating workflows, and designing solutions that meet business goals.
• Solution Design: Develop functional and technical specifications, system design documents, and user stories. Provide recommendations on technology platforms, tools, and architecture to address business needs.
• Data Analysis: Conduct data analysis to identify trends, insights, and opportunities for improvement. Utilize various data tools and techniques to support decision-making processes.
• Project Management Support: Assist project managers with project planning, scheduling, and resource allocation. Track project progress, identify potential risks, and provide regular status updates.
• Testing & QA: Develop and execute test plans and test cases to ensure technical solutions meet business requirements. Coordinate user acceptance testing (UAT) with business stakeholders.
• Stakeholder Communication: Act as a liaison between business stakeholders, developers, and other technical teams. Communicate technical concepts to non-technical stakeholders and vice versa.
• Documentation: Prepare and maintain comprehensive documentation, including business process models, workflows, technical specifications, and system manuals.
• Continuous Improvement: Identify areas for process improvement and optimization. Stay updated on industry trends, best practices, and emerging technologies.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
• 3-5+ years of experience in a Technical Business Analyst or similar role.
• Experience with data analysis, technical requirements gathering, and solution design.
• Proven track record in managing and delivering IT projects.

Technical Skills

• Proficiency in Excel and data analysis tools.
• Experience with project management software (e.g., ServiceNow).
• Knowledge of system integration, APIs, and database management.

Soft Skills

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and deliver projects on time.
• Detail-oriented with a proactive and organized approach.
• Strong documentation skills and attention to detail.

Preferred Qualifications

• Certification in Business Analysis (e.g., CBAP, PMI-PBA) or Agile methodologies (e.g., Scrum Master, Product Owner).
• Experience in data visualization tools (e.g., Power BI, Tableau) and reporting.
• Experience in Identity and Access solutions (e.g., Ping Identity, SailPoint, Entra).
• Understanding of software development lifecycle (SDLC) and agile methodologies.