[Hiring] Business Systems Analyst @Selene Finance LP

Role Description

The Business Systems Analyst works with the assigned Technical Product Manager and business units to effectively document and implement operational improvement opportunities either through analysis of existing processes or a review of desired process improvements and/or automation.

• Consults with Technical Product Manager and business personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access.
• Conducts change impact analysis to assess the potential implications of changes and documents customer business functions and processes.
• Reviews the results of the analyses with the Technical Product Manager.
• Assists the Technical Project Manager in identifying opportunities for improving business processes through information systems and/or non-system driver changes.
• Assists in the preparation of proposals to develop new systems and/or operational changes.
• Assists in the cost-benefit analysis of a recommended solution(s); plays a lead role in the execution of the selected solution(s), including monitoring of key milestones for delivery and end-user training.
• Tracks and fully documents changes for functional and business specifications; writes detailed universally understood procedures for permanent records and for use in training.
• Acts as a liaison between departmental end-users, technical analysts, information technology analysts, consultants and others in the analysis, design, configuration, testing and maintenance of case management systems to ensure optimal operational performance.
• Participates in user acceptance testing and testing of new system functionality.
• Provides technical assistance in training, mentoring, and coaching professional and technical staff.
• Develops training curriculum and conducts formal training sessions covering assigned systems module.

Qualifications

• Excellent attention to detail.
• Ability to multi-task and consistently meet multiple deadlines.
• Strong verbal and written communication skills.
• Ability to work in a team environment.
• Strong customer-service orientation.
• Ability to use good judgment.

Requirements

• High school diploma or general education degree (GED) required.
• Up to 5 years' related experience and/or training required with residential loan servicing experience and product management experience preferably in the areas of default loan servicing is preferred.
• Requires basic understanding of systems development lifecycle methodologies, XML, and modern technical architecture.
• Ability to read and comprehend complex instructions, detailed correspondence, and memos.
• Ability to write complex correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and leaders of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent