[Hiring] Business Support Manager @VetPartners

Role Description

Make a real difference across a group of practices. Coach, develop and inspire colleagues at every level — including delivery on our flagship leadership programmes. This is more than a training role. As part of our Business Support team, you'll work alongside Business Development Directors and Practice Management teams to develop people, strengthen practices, and lead meaningful change across your region.

You'll also play a central role in delivering our group-wide leadership programmes — including Senior Leaders, Developing Leaders and others — helping to build the next generation of veterinary leaders across VetPartners.

We'll invest in you from day one: comprehensive training, coaching from experienced colleagues, and the support you need to thrive in the role.

What You'll be doing

• Collaborative projects: Partner with BDDs and Practice Managers on people and practice development initiatives.
• Leadership programme delivery: Facilitate and deliver Senior Leaders, Developing Leaders and central L&D programmes.
• Supporting continuous improvement: Identify opportunities for improvement and support practices through change.
• Coaching & mentoring: Build confidence, capability in individuals and practice teams.

Current colleague, Nik, who joined the team 12 months ago described her experience in the role; “Since starting in my BSM role within VetPartners, I've loved getting involved with practice projects, developing my skills in coaching, leadership and delivering workshops, as well as working within a team with such an incredible culture. Everyone is approachable, collaboration is encouraged, and it’s so motivating to work in an environment where your contributions are greatly valued and recognised.”

Qualifications

• Experience working within veterinary practice — clinical or management background
• Proven track record in leadership development and coaching
• Experience delivering engaging training to diverse audiences
• Confident facilitating group sessions and presenting at all levels
• Strong project coordination and communication skills
• Based within and able to travel regularly across the East Midlands & Norfolk

Requirements

• Leadership qualification (e.g. ILM, VBM)
• Experience implementing organisational change
• Familiarity with learning design frameworks
• Experience working across a multi-site or regional remit

Benefits

• A 37.5 hour working week, and 6.6 Weeks holiday including Bank Holiday - with the facility to buy up to 10 days, or sell 5 days, holiday
• Salary up to £43,000, dependent on experience
• CPD support
• Professional Memberships (where relevant)
• Salary Sacrifice facility available (for Pension, EV Scheme, Cycle to Work and / or childcare vouchers)
• Westfield Health Plan & discounts with major retailers