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Business Process Outsourcing (BPO) Manager @SafelyYou

[Hiring] Business Process Outsourcing (BPO) Manager @SafelyYou

Mar 05, 2025 - SafelyYou is hiring a remote Business Process Outsourcing (BPO) Manager. đź’¸ Salary: competitive salary & benefits. đź“ŤLocation: USA.

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Role Description

As a Business Process Outsourcing (BPO) Manager, you will oversee the entire process of contracting specific business functions to third-party service providers, define and measure quality standards and service level agreements (SLAs), and deliver cost-effective results by managing vendor relationships, monitoring performance, and identifying areas for improvement; essentially acting as the liaison between the company and the outsourced service provider.

  • Identify potential vendors, evaluate their capabilities, negotiate contract terms, and ensure favorable pricing and service levels.
  • Analyze existing business processes, document procedures, and design workflows for efficient outsourcing.
  • Oversee the transition of business processes to the outsourced provider, including data documentation, automation tools, reporting, training, and change management.
  • Track key performance indicators (KPIs) like productivity, accuracy, and customer satisfaction against SLAs, and identify areas for improvement.
  • Establish quality standards, conducting audits, and addressing quality issues to maintain service levels.
  • Build and maintain strong relationships with outsourced vendors, addressing concerns, and ensuring open communication.
  • Manage the workload demand and resourcing forecast based on budget requirements and service delivery goals.
  • Analyze costs associated with outsourcing, identify cost-saving opportunities, and manage a budget.
  • Identify potential risks associated with outsourcing - developing mitigation strategies, and ensuring compliance with relevant regulations.
  • Communicate effectively with internal stakeholders, keeping them updated on outsourcing progress, and addressing their concerns.

Qualifications

  • Bachelor’s degree in Business Administration, Operations Management, or a related field.
  • Minimum of 3-5 years of experience in BPO management.
  • Strong understanding of outsourcing models, contract negotiation, and performance management.
  • Minimum of 2 years of experience in delivering a high reliability service.
  • Excellent leadership and communication skills with the ability to work cross-functionally.
  • Proficiency in data analysis and performance tracking tools.
  • Ability to manage multiple projects and drive results in a fast-paced environment.
  • Knowledge of compliance and regulatory requirements related to outsourcing.
  • Experience with process automation, digital transformation, or AI-driven outsourcing solutions is a plus.
  • Travel internationally 4+ times per year to perform audits and training.
  • Passionate about our mission and our technology.
  • Experience with G Suite, Slack, and BI Tools.

Benefits

  • A mission-driven company culture.
  • Fully remote.
  • Competitive salary & benefits, including fully paid employee premiums for Medical, Dental, Vision, and Life Insurance.
  • Company Equity: An opportunity to share in the company’s success through ownership, allowing you to directly benefit from the growth and impact you help create.
  • 401(k) Program.
  • Company laptop.
  • Monthly Education, Well-being & WFH stipends.
  • Unlimited PTO.
  • Growth potential.
  • Company retreats.
  • Medical & Family/Parental Leave.
  • Bereavement Leave.
  • Jury Duty Leave.
  • Reproductive Loss Leave.
  • Professional development opportunities.

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đź“Ť Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   All others
Business Process Outsourcing (BPO) Manager @SafelyYou
All others
Salary đź’¸ competitive salary & benefits
Remote Location
USA
Job Type full-time
Posted Mar 05, 2025
Apply for this position Unlock 52,230 Remote Jobs
️
đź“Ť Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Business Process Outsourcing (BPO) Manager Apply for this position Unlock 52,230 Remote Jobs
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