[Hiring] Business Process Engineer @American IT Systems

Role Description

Building a Product Operating Model for BECU.

We need someone who is comfortable being hands-on and doing the work:

• Gathering information
• Facilitating the right conversations
• Sitting at the keyboard
• Building the workflows
• Documenting decisions
• Helping teams get to a usable future-state process

Responsibilities include:

• Lead working sessions with business and technology stakeholders to understand current and future-state processes.
• Ask probing questions to uncover how work actually moves through the organization, including decision points, handoffs, dependencies, exceptions, and pain points.
• Translate conversations and working sessions into detailed end-to-end process maps and workflows.
• Build and maintain process documentation using tools such as Visio, Lucidchart, Miro, PowerPoint, or similar tools.
• Define decision rights, roles, responsibilities, inputs, outputs, controls, and handoffs within each process.
• Develop decision trees, swimlane diagrams, RACIs, workflow diagrams, and supporting process documentation.
• Partner with Product, Portfolio, Technology, Finance, Risk, Operations, and other teams to ensure processes work across organizational boundaries.
• Identify gaps, overlaps, unclear ownership, and process breakdowns and help teams work through practical solutions.
• Facilitate conversations when stakeholders have different perspectives on how a process should work.
• Iterate process designs based on stakeholder feedback and lessons learned as the Product Operating Model is implemented.
• Help create a consistent set of playbooks, standards, and process artifacts that teams can use going forward.
• Support development of workflows such as:
  • Work intake and disposition
  • Product and portfolio planning
  • Prioritization and decision-making
  • Capacity and funding
  • Governance and escalation
  • Dependency management
  • Epic/work flow through persistent product teams
  • Risk, compliance, and control integration
  • Roles and decision rights
  • Product/team lifecycle processes

Qualifications

• Must be a Business Process Engineer who can help design and document end-to-end processes and workflows.
• Comfortable working in an evolving environment.
• Strong ability to document roles, decision rights, ownership, handoffs, and governance.
• Experience working across both business and technology organizations.
• Experience supporting a Product Operating Model, Agile/product transformation, portfolio management, or enterprise operating model.
• Familiarity with roles such as Product Manager, Product Owner, Technology Lead, Agile/Scrum, and Portfolio Management.

Requirements

• No. of Years of Experience:
• Total No. of Years as a Business Process Engineer
• Total No. of Years having worked on a Product Operating Model
• No. of Years as a Facilitator + Process Designer + Builder (all 3 are a must)
• Must be hands-on enough to translate discussions into practical deliverables.
• Advanced experience building detailed process maps, swimlanes, decision trees, and workflows in Visio or similar tools.
• Experience developing operating procedures, playbooks, governance models, RACIs, and decision frameworks.
• Financial services experience would be a plus.

Benefits

• Remote work location
• Must work in the PST Time Zone
• Duration: 6-9 Months
• No. of Positions: 2